What are the responsibilities and job description for the ITR is hiring: Audio Visual Support Technician II in Golden position at ITR?
Job Description
Job Description
This is an onsite position in Golden Colorado
Department of energy site / must be eligible for a federal security clearance (US Citizen)
Job Description Summary :
A Tier II Audio Visual Support Technician is proficient at installing, operating, and maintaining audio-visual systems. This person will bring with them industry experience operating and troubleshooting user Laptop systems (Windows and Mac), as well as iOS and Android devices. Comprehensive experience with reading technical documentation and disseminating information by creating documentation. This individual can stay calm when presented with clients who are under pressure and confidently support varying audio-visual requests and any computer issues that come along with it. Determination is required to ensure each problem or incident has been resolved. Someone who can be onsite to troubleshoot and interface directly with customers. This role communicates information of a technical nature in simple terms, assisting end users in successful operation of AV equipment in conference rooms. Experience will demonstrate capability to assist in diagnostics and management of audio, visual, teleconference systems, and web conferencing solutions.
Duties Shall Generally Include :
Respond to requests for Tier II AV Support using NREL ticket tracking system
Facilitate collaboration by supporting NREL end users in successfully using conference room technology
Assist end users with operating Windows and Mac systems in combination with installed AV Systems
Diagnostic troubleshooting of AV equipment, desktop computers, cabling, USB peripherals, AV Control Processors, Audio-Digital Signal processors Projectors, Interactive Whiteboards, Large Displays, Teleconferencing and Hybrid Systems
AV system checkups, replacing broken cables, preemptive problem solving before problem escalation
Remove, Install, re-wire and modify AV system hardware and software components, as required, and as permitted by NREL
Assist with installing, modifying, commissioning, and / or de-installing AV systems
Ensure that rooms are kept neat and free of safety hazards; and manage “cable sprawl” to maintain cleanliness and safety of meeting rooms
Required Knowledge / Skills / Attributes :
Excellent customer service skills
Experience supporting clients with a diverse range of technical knowledge
Experience with Windows and Mac systems, iOS and Android mobile devices
Experience installing and / or servicing Video Teleconference equipment
Experience commissioning AV equipment
Comfortable understanding of electronics signal flow and audiovisual system complexities
Experience supporting MS Teams, Cisco WebEx, Zoom and / or other virtual meeting applications
Excellent multi-tasking skills and motivation; prioritize and perform concurrent tasks
Working hands on knowledge and experience with PC and Mac technologies
Minimum three (3) years’ experience working with audiovisual systems; installation, service, maintenance of audiovisual systems; live event production, broadcast radio, or similar technology
Strong computer troubleshooting skills including Windows, Mac, Android and iOS platforms
Experience installing and maintaining audiovisual control systems
Manufacturer training certifications for audiovisual systems, audio DSPs, and related sub-system components (QSC-QSYS, Crestron, Commend or similar)
Demonstrated experience interpreting and / or creating CAD based system drawings
Current familiarity with commercial audiovisual, videoconferencing, and broadcast manufacturers
Experience servicing and maintaining public address and distributed audio systems
Functional understanding of IP and ISDN network connectivity
A / V cabling standards; HDMI, distribution / conversion equipment and structured cabling installation methodology (CAT6)
Familiarity with ServiceNow IT service management system
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