What are the responsibilities and job description for the Systems Engineer position at ITR?

Job Description

JOB DESCRIPTION

All Candidates must have a high level of knowledge of BIG IP, Certificate Management, Azure Cloud, and VMWare.

Hybrid role - must be local to Dalton and the surrounding area. Must be able to work an on-call rotation, 2 weeks on-call every 12 weeks.

Essential Duties :

This position requires thought leadership, technical skills, and organizational influence.

Maintain Infrastructure – Support current Shaw CX & AX infrastructure environments

1. Produce and maintain proactive designs and plans that prioritize IT operational improvements

2. Maintain and optimize system options and configurations to include ongoing upgrades

Develop and execute performance analysis designs and plans

Project Support – Support improvements to Shaw’s CX and AX initiatives

1. Participate regularly in business-oriented and technical projects, task forces, and status meetings, and become involved in business strategy discussions as early as possible

2. Support development teams during application development, quality assurance, user acceptance, staging and production

Provide architecture recommendations, debugging and problem-resolution assistance to the Infrastructure and Application development teams

1. Assist with research, testing, certification, and communication of new technology, services, applications, and utilities for platform technologies

2. Leading project development and coordination for specific technical projects.

Resiliency Support – Support the resiliency of the systems environments :

1. Maintain ongoing operational readiness to ensure ongoing infrastructure support

2. Perform troubleshooting and diagnostic tracing of running applications

Assist with instrumentation and observability functions by creating, configuring, and leveraging templates to proactively monitor and alert on system issues

1. Assist Level One and Level Two support to ensure knowledgebase, processes, and procedures are kept up to date

2. Provide scripting, workflows, and automation for the infrastructure environments

3. Manage incident identification, determination, isolation, and resolution

Design and build out strategies for support of emerging technologies

Preparation – Plan and execute according to documented guidelines

1. Perform all activities within the established plans and schedules

2. Ensure documented management approval is secured prior to making any changes to a production environment

Maintain current knowledge and skill levels appropriate to Shaw Goals

1. Provide technical advice and assistance to Shaw personnel

2. Follow the department’s Sarbanes-Oxley and other regulatory compliance requirements and follow all testing and verification guidelines

Configuration and Provisioning - Install, configure, deploy, migrate, maintain, patch and decommission infrastructure components

Distributed

1. Cloud (eg, Azure, AWS, GCP)

2. Servers (eg, Linux, Windows, Unix)

3. Instrumentation / Observability software (eg, Foglight, Solarwinds, Azure Monitor)

4. Successfully install, configure, and manage the Linux & Windows Operating Systems, including system patching, version updates, and daily maintenance needs

5. Successfully install, configure, and manage cloud solutions (VMs, PAAS, data entities and other solutions) to satisfy application needs

6. Successfully install, configure, and manage Application servers (Eg : Tomcat, JBoss, IIS)

7. Successfully install, configure, and manage Container environments

8. Create scripting to automate common tasks with languages such as PowerShell, python, Bash etc

9. Security (eg, Azure Sentinel, Azure Defender)

10. Documentation review and technical guidance on provisioning and configuration activities.

Additional responsibilities may include

Foundational

1. Encourage, recognize, and support each team member's contributions and the team's joint results

2. Project a genuine sense of enthusiasm regarding project goals and progress

Collaborate with IT application teams on changes, requests, and incidents

1. Communicate regularly on the status of delivering on a commitment

2. Discover and describe the issues, patterns, and opportunities that underlie the stated problems

3. Effectively prioritize activities, manage time, and honor commitments

Identify and gather needed facts and requirements regarding the business and systems from available sources and direct observation

Create scripting to automate common tasks with languages such as PowerShell, python, TSQL etc

1. Write and publish concise, action-oriented documents and presentations

2. Transform observations into patterns, conclusions, and recommendations summarizing benefits, costs, and risks

3. Generate alternative solutions and evaluate them according to established criteria

Conduct meetings (eg, one-on-one interviews, group presentations, facilitated sessions, and project reviews)

Build effective business and IS relationships (win / win agreements)

Manage expectations regularly via documented agreements and revisions

Assemble the right mix of people to accomplish defined objectives

Understand, respect, and capitalize on the varying expertise and roles contributed by each team member

Knowledge, Skills, and Abilities :

Minimum Qualifications :

1. BA / BS degree in engineering, computer science, information systems, or equivalent practical experience

2. Relevant experience in a Fortune-500-scale, IT-related department seven years

3. Demonstrated experience serving in a system administration, system engineering, or database administration role.

Basic skills

1. Understanding of global networking and protocols

2. Understanding of ITIL Incident, Problem, Change, and Service Request Management procedures

Understanding of scripting, reporting and monitoring

Understanding of system administration with an operating system or database administration background

Understanding of system engineering, design, and security with an operating system or database administration background

Experience developing knowledgebase articles and procedural documentation for effective communication to other organizational units

Understanding of business continuity planning

Distributed Systems

1. Compute administration or engineering with a Unix / Linux, Windows, and / or VMWare background

2. Knowledge and experience with Azure Cloud architectures

Understanding of other Cloud environments (e.g., AWS, Hybrid Cloud)

Knowledge of database systems (DB2, SQL, Postgres etc)

Knowledge of storage area network environment

Knowledge of Local area and wide area networks (LAN / WAN)

Demonstrated knowledge of TCP / IP, DHCP, DNS, etc

Understanding of programming languages (Powershell, Bash, Python)

Demonstrated knowledge of operating systems (e.g., Windows, Linux)

Demonstrated knowledge of .NET, Java

Demonstrated knowledge in supporting large scale application and Operating System patches and upgrades using Azure Update Management, SCCM

Demonstrated knowledge of Directory Services Software (LDAP, Microsoft Active Directory)

Demonstrated knowledge of JEE technology (Tomcat, JBOSS)

Demonstrated knowledge of Messaging Technology (MQ, Kafka, JMS)

Demonstrated knowledge of Software distribution

Experience with instrumentation tools such as Azure Monitor, Datadog, Moogsoft, New Relic, Splunk, and Tableau for web application, performance, and network monitoring

Demonstrated knowledge of Certificate Management

Demonstrated knowledge of AKS, Arc, HCI, Monitor, SCCM

Demonstrated knowledge of cloud-native microservice patterns

Demonstrated knowledge of Microsoft Active Directory, AAD, SSO, and other security practices and tools

Preferred Qualifications :

1. Passion for the "everything as code," "automate everything," "security first," and "data beats opinions"

2. Show a strong desire to learn and grow in an ever-evolving space with new technologies

3. Acts as an integral member of the team

4. Possesses good organizational skills and time-management skills

5. Sets challenging goals and works diligently to achieve or surpass them

6. Acts as an integral member of the team

7. Possesses good organizational skills and time-management skills

8. Sets challenging goals and works diligently to achieve or surpass them

9. Manages competing demands in a stressful environmentManages competing demands in a stressful environmentExperience in a global operating environment

10. Thorough understanding of data structures and algorithms

11. Maintain a working knowledge of Data Center procedures and schedules

12. Familiarity with Infrastructure as code concepts and languages such as Terraform

13. Possesses above-average problem-solving skills

14. Be an empowered self-starter that demonstrates the independent initiative to discover and ensure the evaluation of business and technical opportunities

15. Knowledge of software design patterns

16. Experience includes Azure Sentinel

17. Analyze and document problems and requirements that are understandable at all levels

18. Communicates, both (verbally and in writing), with people at all levels of the corporation clearly and concisely

19. Possesses excellent work habits, including the ability to work well with others

20. Takes initiative, keeps promises, honors commitments, and takes responsibility for own actions or mistakes

21. Promotes change as necessary in a continually improving organization; is enthusiastic and optimistic in the face of change

22. Ability to plan, schedule, and implement projects on time

23. Maintain a healthy sense of urgency, balancing the need to achieve short-term tactical results with the importance of strategic planning for long-term flexibility

Required Leadership Competencies :

1. Influence Others

2. Demonstrate Good Judgment

3. Innovate

4. Coach and Support

5. Build Trusting Relationships

Working Conditions :

While much of this work can be done remotely, occasional onsite work may be required in Dalton, GA

Occasional travel may be required to various manufacturing and distribution sites if needed

On-call rotation is required

Night and weekend work will be required for implementations or major incident support

Equipment and Materials Utilized

Azure, AWS, GitHub, Terraform and M365 cloud tools are required.

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