Assistant Property Manager

Job Title/Level: Assistant Property Manager – Level 1

Job Type: Full-time with benefits

Department: Operations

Work Location: Aspen Snowmass, Colorado

Job Summary

The Level 1 Assistant Property Manager is an entry-level position for iTrip Aspen Snowmass, a small short-term vacation rental property management company locally owned and operated. Level 1 employees have an opportunity to grow with the company to advance to Level 2 and 3 positions. There is ongoing job training and opportunities to learn, grow, and advance.

This position directly reports to a Level 3 Senior Property Manager. This position has administrative and hands-on work responsibilities. Responsible for providing the highest level of quality and customer service in vacation rental properties. The objective is to meet or exceed property owners and rental guests’ expectations for a 5-star guest experience.

These responsibilities shall be completed by performing the outlined job functions and responsibilities yourself and through the use of general contractors and vendors. This position is full-time, requiring the hours necessary to complete the tasks assigned or work necessary to provide professional and high-quality services for our owners and guests or other services requested by the Company Owners. These responsibilities shall be completed per company policies with the company’s core values in mind.

Job Expectations

Days & Hours of Work

Employees work a set weekly schedule. This position requires Saturdays and Sundays and there is flexibility in the other days worked.

Choice of:

• 4 days a week 10-hour shifts, Saturday and Sunday, and two other days
• 5 days a week 8-hour shifts, Saturday and Sunday, and three other days

When work days are determined, this will be the employee’s set schedule. Days will be set, however start/end times may vary depending on the day. Typical start times are 8am, 9am, or 10am.

On-Call Overnight

On-call overnight shifts may be required. The team rotates coverage for emergencies for additional pay for being on-call. (Overnight emergencies are rare, however phones must be kept on and need to be responsive when/if they do happen, and be ready to go to the unit if deemed necessary to do during the night.)

Travel

Work travel in Aspen and Snowmass. Use of company trucks is available based on the rotating truck schedule. Use of personal vehicles is still needed for most days and Colorado drivers license is required.

This job description is not intended and should not be construed to be an exhausted list of all responsibilities, skills, and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. The employer retains the right to change or assign other duties to this position. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Essential Job Functions and Responsibilities

• Complete inspections in rental units including stocking rentals with amenities, and ensure all in units is in working order and ready for guest or homeowner arrival in a timely manner
• Complete off-season property seasonal inspections
• Create, schedule, and complete daily/weekly work orders for housekeeping, maintenance, guest services as needed
• Submit work orders per Work Order Rules and Management Policy with clear and actionable communication
• Ensure completion of work orders assignments and update work orders as needed
• Perform rental unit upkeep tasks (e.g. basic repairs and assessments)
• Apply basic fixes to equipment and building systems to ensure properties are functional
• Assist with the coordination of repairs with outside vendors on a variety of projects (e.g. heat, plumbing, furniture arrivals)
• Assist in-house and arriving guests as needed
• Organize and stock supplies, and help keep ABC and Shadowbrook amenities closets clean and organized
• Provide Shadowbrook front desk staffing coverage and assist guest services and reservations teams as needed
• Collaborate with other teams and all team members to complete tasks efficiently
• Prioritize workload efficiently prioritizing arrivals and departures; coordinate tasks and work orders accordingly
• Address guest requests and questions appropriately and in a timely manner; answer phone calls, texts, and emails as needed
• Utilize Help Articles and checklists
• Demonstrate company’s core values of teamwork, accountability, improvement, service, and communication
• Engage with the Nienty.io Entrepreneurial Operating System (EOS) - training provided on EOS and Ninety.io

Minimum Knowledge, Qualifications, and Skills

Knowledge and Skills

• Excellent organizational skills
• Professional communication and interpersonal skills
• Positive attitude
• High level of attention to details and ability to multi-task on different projects
• Self-starter and team player - work well individually and with a diverse team
• Solution-oriented with strong problem-solving abilities
• Forward and proactive thinking
• Deadline driven
• Possess or acquire within 90 days computer skills needed to complete job-specific competencies Software/Technology includes but not limited to: Google Suite, Apple Software, iTrip Admin Hub, Ninety.io, Slack, Avochato, Dropbox

Qualifications and Physical Requirements

• Must have secured housing in close proximity. ONLY applicants living 40 minutes from Aspen, Colorado will be considered
• Own reliable vehicle and have a valid Colorado Driver’s License
• Experience in hospitality and vacation rental industry is a plus
• Ability to stand and walk for extended periods of time
• Flexibility to bend, stoop, squat, kneel, and twist
• Capability to reach overhead and below the waist
• Regular pushing, pulling, and lifting of objects weighing up to 25lbs
• Occasional lifting or moving of objects weighing up to 50 pounds

Compensation and Benefits

• Salary Range: $60,000-$65,000 annual salary plus bonus opportunity
• Bonus pay for on-call emergency coverage
• Pay is twice a month; Pay periods: 1-15 and 16- end of month
• Paid time off and holidays (requested time off not guaranteed during high season)
• Medical, Dental, Vision Insurance and Health Savings Account and Flexible Spending Accounts
• Life, Short and Long-Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal Shield
• 401k and company match
• Aspen Snowmass Premium Ski Pass and other company perks
• Monthly gas and phone allowance
• Growth opportunities

How and When to Apply

• Apply via really
• Applications accepted until Fri, May 9, 2025

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Every weekend

People with a criminal record are encouraged to apply

Application Question(s):

• Do you live 40 minutes from Aspen, Colorado? DO NOT APPLY IF NOT

Work Location: In person

Salary : $60,000 - $65,000