Contract- HRIS Coordinator

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

• Develop, create, and format help articles within the Workday Help platform, ensuring clarity, consistency, and alignment with organizational needs.
• Manage the lifecycle of knowledge base content, including updates and revisions, based on change requests and feedback from end users and HRIS stakeholders.
• Work with subject matter experts to ensure the knowledge base remains accurate and comprehensive.

• Assist in triaging HR service requests within the Workday Case Management system, ensuring that tickets are appropriately categorized, assigned, and routed to the correct HR teams.
• Monitor case progress to ensure adherence to SLAs, escalating issues where necessary to HRIS team leads or management.
• Regularly review and analyze case trends to identify recurring issues and opportunities for knowledge base expansion or process improvement.

• Review case data and generate reports on case volume, trends, and performance metrics to support decision-making.
• Work with HRIS and HR teams to identify and prioritize common employee inquiries, suggesting strategies for knowledge base improvements or case deflection tactics.
• Use analytics to recommend actionable changes to reduce case volumes and improve the user experience.

• Liaise with HR team members, business units, and other stakeholders to gather feedback on knowledge management and case management processes.
• Support the HRIS team with ad-hoc projects or administrative tasks as required.

• Bachelor's degree or equivalent experience in Human Resources, Information Systems, Business Administration, or related fields.
• Previous experience in HRIS, knowledge management, or case management, preferably with Workday HCM.
• Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
• Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
• Excellent communication skills with the ability to create clear, concise documentation.
• Ability to analyze data and generate actionable insights from case trends and reports.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with Workday Case Management and Knowledge Management tools a plus.
• Experience with Workday Case Management and Knowledge Management tools is a plus.The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. Liberty Lake, WA The base salary is $15.86 - $44.23 per hour.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.