What are the responsibilities and job description for the TECHNICAL OPERATIONS ANALYST position at ITT Inc.?
Position Summary :
ITT Inc. is looking for a Technical Support Analyst to join their team. The Technical Support Analyst will guide, direct, and support services related to the ERP system and other software applications used within the organization. The successful candidate should have a bachelor's degree in IT or a related field or a high school diploma with 8 years of experience in a similar role. We are looking for a self-starter who is eager to learn and grow in this role and aspires to be a leader in the organization.
Essential Responsibilities :
Job Duties :
Maintain and support all functions related core ERP, Bolt-On and integrated applications.
Responsible to act as a true Business Relation Manager to understand business requirements and the issues in Manufacturing, Finance, Order Management, Warehouse Management space.
Understanding of an ERP applications role in the business and the business processes they support. Provide technical support for the software from troubleshooting, installation, and upgrade of off the self-software. Develop best practices and collaborate with other team members.
Resolve issues with ERP applications, other manufacturing systems and monitor ServiceNow queue.
Act as a consultant with the business to understand business processes and how to apply technology to digitize and streamline processes.
Work c ollaboratively with end users, other IT teams, and Vendors, to improve the architecture, operational standards, and practices.
Responsible for driving ERP upgrades, enablement of new processes, functions as per business requirements.
Provides guidance and consultation on applications and related services to other departments. This will include use of software, licensing, cost, and customization.
Effectively utilize company standard incident remediation system to assign, prioritize, track, incidents, and end user requests.
Work independently to resolve issues, while understanding when to involve other IT support functions such as data center and networking.
Responsible for driving & managing annual SOX audits, Disaster Recover exercise. Work with respective teams to make sure necessary documents, results updated & documented as per process.
Potential to assist up to 30% - infrastructure hands on support with help from centralized EI team.
Trouble shoot PC issues on site.
Reimage PC for use by local site.
Work with network team to trouble shoot network issues.
Keep track of IT assets on site.
Position Requirements :
Qualifications :
Bachelor's degree in Information Technology, Co mputer Science, or similar is preferred; High school diploma with 5 years of experience is required.
Experienced system analyst supporting ERP applications and the business process is a must.
Strong understanding of core ERP business processes.
Ability to work with business to understand pain point and propose solutions as needed.
Create and optimize technology and processes in partnership with other technology teams, compliance, and information security to ensure systems are designed and operated with security in mind.
Excellent customer service, task management, and communication skills are required.
Highly tuned technical problem solving, and analytical skills are a must.
Must have experience with license management for various software.
Possess cultural awareness and sensitivity to work with a global user base.
Experience with the following software is preferred :
Support of any ERP, MES or GL system
Epicor 10 or SAP knowledge highly preferred
Understand and apply fundamentals of the business to ensure the technical roadmap aligns with business opportunities.
Confident initiative-taker who is driven and results-oriented.
Strong organizational skills
Excellent communication skills, written and verbal.
Strong client-driven mindset and be willing to extend themselves to collaborate across teams, geographies, and time zones in an effective and efficient manner.
Proficiency in the English language is a necessity.
Strong interpersonal skills
ITIL, Six Sigma, and PMI certification a plus
Experience working in a SOX-compliant environment a plus.
Strong affection for developing, implementing repeatable processes; continually assessing and improving.
Strong ability to trust but verify various aspects of IT service delivery and planned efforts.
Travel is project based, but generally no more than 10% to 15%
Additional Attributes
Can speak English
Leverage a consultative approach in conjunction with their technical skills and ERP solution expertise.
Potential for technical leadership positions in the IT organization
The ability to relate to the business and understand their requirements while communicating in a manner non-technical employees can understand.
Maintains high ethical standards and works by a strong moral compass. Keeps their word and follows through on commitments. Honest, credible, and trustworthy.
Continuous improvement mindset; always curious and open minded.
Effectively examines events, issues and problems and determines implications, isolating root causes and ensuring they are solving whole problems rather than simply addressing symptoms.
Works to prepare the organization for the future by maintaining a strategic perspective on the business. Identify information critical to long-range planning.
Adept at building relationships across the enterprise through collaboration, teaming, consensus building and interpersonal effectiveness. Positive influencing skills, able to interact with professionals in various functional areas to resolve issues throughout the organization and to mesh complex technology concepts with needs from company-wide constituents.
Effectively conveys ideas and messages formally and informally. Delivers clear, concise, accurate, articulate, and persuasive written / oral messages, supplying supporting facts, as necessary. Adept at tailoring communication to different audiences. Demonstrated ability to prepare reports, documentation, and other written information thoroughly and completely.
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