What are the responsibilities and job description for the Google CCAI Developer position at ITTConnect?
ITTConnect is seeking a Google Cloud Contact Center AI Developer to work for one of our clients. This is a role with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.
Job location: Remote.
This person will be responsible for designing the conversation framework for virtual agents using Google’s CCAI solutions. The successful candidate will lead the development of conversation flows, intents, and entities, ensuring smooth integration with APIs and customer systems. We require a deep understanding of conversational design, including playbook development, generative fallback, and the use of new-gen AI tools.
Key Responsibilities:
- Label Agent Questions & Answers: Define and label questions and responses within the conversational architecture to ensure clarity and consistency.
- Labeling and Entity Construction: Design and build intents, entities, and annotations within the dialog flow tool to ensure accurate and responsive solutions.
- Labeling in Dialog flow: Use labels as Pages in Dialog flow’s conversation nodes to structure the interaction pathways effectively.
- API Documentation: Write API documentation to specify endpoints and technical requirements needed for customers to implement CCAI solutions.
- Stakeholder Collaboration: Collaborate with customers, Data Architects, and API teams to align use case requirements and technical API specifications.
- Playbook Development: Create playbooks outlining key conversation paths, failbacks strategies, and proactive engagement.
- Generative AL tools: Leverage Generative Fallback and AI-powered tools like Generators to enhance virtual agent adaptability and dynamic content creation.
- Dialog flow Integration: Oversee the development and integration of Dialog flow agents with enterprise systems, ensuring a seamless user experience.
- Cross-Functional Collaboration: Partner with stakeholders across technical and business teas to align conversation design with business objectives.
Requirements:
- Bachelor’s or master’s degree in computer science, Engineering, or related technical field.
- 6 plus year of experience in software engineering, with experience in the AI/ML domain.
- Strong technical leadership skills with experience leading complex technical projects.
- Strong problem-solving skills with the ability to identify and mitigate technical risks and issues.
- Strong communication and stakeholder management skills, with the ability to work effectively with senior leaders and external partners.
- Expertise working in an Agile development environment short sprint.
- Good knowledge of GCP CCAI service, Dialog flow CX, Agent Assist and some experience in the telecom domain with contact center technologies and workflows
