What are the responsibilities and job description for the Customer Service Representative position at ITW?
Job Description :
Company Description
Avery Weigh-Tronix is one of the world's largest manufacturers and suppliers of weighing equipment and solutions. With wholly owned businesses in nine countries, and partners in more than 70 others, we are truly a global player with a range and expertise that is second to none.With its North American headquarters, R&D and manufacturing base in Minnesota, Avery Weigh-Tronix has a presence across the whole of the United States. Our established network of distributors and dealers undergo extensive product training to provide you with a trustworthy and knowledgeable source for all of your weighing requirements.
Job Summary
To provide technical support for the Repair, Customer Service, and Sales Departments by assisting with part quotes, repair, and troubleshooting of Avery Weigh-Tronix equipment. The Customer Service Technician is required to assist all Strategic Business Units in training and support of Avery Weigh-Tronix products.
What You Will Do
Offer pre and post-sales support for customer application assistance. Assist customers on the telephone providing Eyecon customer service support. Provide technical support, fielding questions on Eyecon products for the standard product and special setups as required by customer applications. Coordinate research with engineering as needed to resolve customer problems, including coordination with the technical publication division, in developing and maintaining use and service manuals.
Essential Functions and Key Duties
Record data for analysis of Eyecon operation and durability. Provide documentation per customer requests. Interface with all business segments and Avery Weigh-Tronix departments in whatever capacity needed to keep Eyecon equipment operational. Interface with manufacturing departments with results of field data captured to provide quality and timely improvements of Avery Weigh-Tronix products with the ability to change product design as needed. Understand company policies and procedures, including the MRP system, to find and use needed information. Meet the objectives outlined in the Safety Policy.
What We Are Looking For
Education and Experience
High school graduate or equivalent. Graduate of 2-year vocational or technical college or equivalent preferred.
Knowledge
Basic Knowledge of Microsoft Windows 10 Operating Systems. Previous experience with wired TCP / IP networking. Previous use of service management (ticketing) systems.
Skills
Time management Strong problem solving Advanced computer Clear written and verbal communication Critical thinking
Abilities
Have an interest in learning more about pharmacy automation equipment and how it is used in pharmacies. Self-motivated Strong work ethic and willingness to problem solve and learn. Work well with others.
Company Benefits
Best in Class Benefits :
Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability. Affordable Medical, Dental, Vision Insurance HSA / FSA with a company match Income Protection Benefits Industry Leading 401(k) plan Paid Time Off Parental Leave Matching Gift and Volunteer Program
Opportunities to Get Involved and Give Back
Our Employee Resource Groups (ERGs) are employee-led organizations that bring together diverse groups of people to share experiences and innovative ideas to help accelerate our path to full potential It is also our commitment to a diverse and inclusive work environment, strive to create a place where everyone is welcome to contribute their talents and ideas. ITW Hearts Giving Hope Program provide employees an opportunity to give back and help families in our neighborhoods who are in need
Additional information
It is the policy of Avery Weigh-Tronix to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Avery Weigh-Tronix will provide reasonable accommodations for qualified individuals with disabilities._ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.__As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.__All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
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Hendersonville, TN
Full Time