What are the responsibilities and job description for the Software Trainer position at ITW?
Job Description :
The Software Trainer is responsible for educating Alpine software users how to use the products to do their jobs effectively. Responsibilities include teaching new designers the basics of the application as well as working with experienced designers to hone their skills and maximize the value that Alpine software provides. The training department plays a key role in enabling Alpine to bring on new business, and the Software Trainer works closely with new customers to get them up to speed on Alpine software so they can run their business efficiently. Software Trainers are expected to continually improve their own software skills as new features and products are implemented and released.
Primary Responsibilities :
Conduct New Designer training classes for existing Alpine customers
Conduct Continuing Education classes for existing Alpine customers
Conduct conversion training classes to convert users from competitor software to Alpine software as part of new business onboarding
Host webinars to educate the broader Alpine customer base on important software features
Work with internal software experts to improve personal software skills and learn new features as they are released
Host internal training sessions to improve skillset of less experienced software support members
Supply training content for Alpine’s digital Learning Management System
Travel to customers up to 50%
Qualifications :
At least 5 years of experience in the truss design industry
Alpine truss design software experience strongly preferred
Ability to travel up to 70%
Ability to quickly learn new software
Experience hosting software training sessions
Experience interacting with customers
Strong organizational skills
Excellent verbal and written communication skills
Professional Presentation skills
Proven experience as a highly motivated, results-driven, self-starter
Strong computer skills including MS Office
Experience with Learning Management Systems a plus
Bi-lingual with Spanish a plus
Industry related software a plus
Valid driver's license within state of residence and good driving record
Additional Information
ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here for information on how to contact us directly.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
