What are the responsibilities and job description for the Office position at Ivan Smith Furniture?
Great Opportunity with Established Company!
Recruiting an office associate to help with clerical duties in our Ivan Smith Furniture store. Work schedule includes Saturdays and alternating Sundays. High School Diploma or equivalent combination of experience and education required. Outstanding customer service required. Must be detail oriented and comfortable using various computer programs and providing customer service over the telephone. Good organization and communication skills also required.
Duties and Responsibilities
- Collect payment from customers
- Enter information into computer database
- Contact customers by telephone to arrange delivery appointments
- Confirm customer information including address and special directions
- Verify or correct Route-View
- Insure proper delivery trucks are assigned and have room for the delivery
- Process cancellations as necessary
- Communicate delivery appointments to central delivery
- Reschedule appointments as needed
- Contact customers after delivery to confirm customer satisfaction
- Perform other duties as assigned
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