What are the responsibilities and job description for the VETERINARY RECEPTIONIST (PART-TIME) position at IVC Evidensia?
We are hiring!
Here at South Lincs Vets, we are looking for a friendly and approachable Veterinary Receptionist for our busy veterinary practice in Freiston.
Reception duties include :
- Representing the surgery as the first point of communication for all clients.
- Offering the highest levels of customer service; always listening to client's needs, acting with urgency and always following up on outstanding queries for clients.
- Keeping patients at the centre of everything we do. Greeting where suitable and checking in with owners on arrival regarding their pets care.
- Dealing with a range of situations with clients offering empathy where needed, advice from vets, guidance with care plans and taking payments for both large procedures and appointments.
- Passing varied information over to clients from the veterinary team regarding medication, prescriptions, appointments and treatments.
- Being able to handle conversations around financial situations with ease and confidence.
- Answering the phone with consistent attention to detail and customer service, taking care to listen particularly when relaying crucial information to the vet team.
- Inputting a variety of information into our database / systems such as appointment details, animal weights and prescription requests.
- Cash handling on a daily basis as well as taking card payments throughout the day.
- Supporting with insurance claims including giving clients information regarding their insurance claim where necessary.
- End of day cashing up and banking.
- Ensuring the reception environment is kept clean, professional and inviting.
About the rota and salary
This is a part time permanent role working 30 hours per week, 1 : 5 Saturday or Sundays from 8 : 00am-4 : 00pm (Sutterton Main Hospital) and some bank holidays as per rota.
There will be a mixture of early and late shifts 12 : 30pm-6 : 30pm and 8 : 00am-2 : 00pm.
The salary will be from £18,000-£19,000 DOE per annum.
About us
South Lincs Vet Group, based in beautiful Lincolnshire, offers a serene setting for your career. We are formed of our main hospital and four branch practices in Freiston (where this role will be based), Pinchbeck, Heckington and Holbeach. We're not just a veterinary practice; we're a family. Our whole team is made up of 17 Vets and 50 Veterinary Nurses, Veterinary Care Assistants, Reception, and admin staff, all working together harmoniously to provide exceptional care. Of course not forgetting our beloved practice cat, Jonathan, who enjoys keeping you company during your well-deserved breaks!
In addition to a competitive salary, you will benefit from :
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
0 - £0 a year
from £18,000-£19,000 DOE per annum.
Salary : $18,000 - $19,000
