What are the responsibilities and job description for the Hotel General Manager position at Ivey's Motor Lodge?
Job Overview
We are seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will have a strong background in hospitality management, with a focus on guest relations and customer service. As a Hotel General Manager, you will be responsible for ensuring that all guests have a memorable experience while maintaining high standards of service and operational efficiency.
Responsibilities
- Manage the front desk operations, including overseeing the night audit process to ensure accurate financial reporting.
- Foster positive guest relations by addressing inquiries, resolving complaints, and ensuring overall satisfaction.
- Develop and manage budgets to optimize hotel performance while maintaining quality service.
- Train, supervise, and evaluate hotel staff to ensure compliance with company policies and procedures.
- Coordinate with various departments to ensure seamless operations and exceptional guest experiences.
- Monitor hotel occupancy rates and adjust pricing strategies accordingly to maximize revenue.
- Implement marketing strategies to promote hotel services and attract new guests.
- Maintain knowledge of local attractions, events, and services to provide recommendations to guests.
Qualifications
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong customer service skills with an emphasis on guest relations.
- Experience with budgeting and financial management in a hotel setting.
- Familiarity with resort operations is preferred but not required.
- Excellent organizational skills and attention to detail.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong leadership skills with the ability to motivate and manage a team effectively.
Hotel General Manager will be responsible for being on call and willing to fill-in shifts if there are no employees available to fill the shift.
Join our team as we strive to provide exceptional hospitality experiences!
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Paid training
Schedule:
- Day shift
- Monday to Friday
- Nights as needed
- On call
- Weekends as needed
Ability to Commute:
- Houlton, ME 04730 (Required)
Ability to Relocate:
- Houlton, ME 04730: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $50,000