What are the responsibilities and job description for the Sales Operations Coordinator (DSO) position at Ivoclar NA?
Sales Operations Coordinator – DSO (Dental Support Organization)
Location: Amherst, NY
Essential Functions:
If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let's achieve our goal together: Making people smile.
Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.
Location: Amherst, NY
Essential Functions:
- Administer dealer pricing contracts, including new submissions, custom agreements, and monthly chargeback reconciliation.
- Manage Ivoclar’s DSO pricing program ensuring alignment with DSO team strategy.
- Lead DSO reporting and analytics using Excel and Business Intelligence tools to track performance and identify growth opportunities.
- Support trial product coordination, including sample box preparation and shipping logistics.
- Maintain and distribute DSO collateral via Showpad, including sales tools and marketing materials.
- Collaborate with DSO Key Account Managers and Territory Managers to support onboarding, communications, and program execution.
- Conduct competitive pricing analysis and assist in the development of pricing strategies based on market dynamics and dealer programs.
- Serve as a communication liaison to DSOs and special markets customers for key updates, pricing, and program-related information.
- Assist with DSO event coordination and attend events as needed to support the sales team and customer engagement.
- Partner with internal stakeholders to support the launch and management of DSO programs in Canada.
- Maintain and manage Salesforce data related to DSO accounts, tracking reporting needs and supporting other CRM-related tasks as required.
- Maintain internal systems and processes to support strategic DSO initiatives, ensuring consistent alignment with market structure, reps, and purchasing pathways.
- Bachelor’s degree required; concentration in Finance, Accounting, Business, or Economics strongly preferred.
- Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, and large data file management.
- Strong communication skills with the ability to collaborate effectively across internal departments and with external partners.
- Proven organizational and time-management skills with attention to detail in a fast-paced environment.
- Ability to manage multiple priorities and meet deadlines with minimal supervision.
- 5 years of experience in financial analysis, sales operations, or reporting roles preferred.
- Experience using Business Intelligence tools such as SAP BI, Power BI, or similar platforms preferred.
- Working knowledge of Salesforce CRM and data management within customer hierarchies preferred
- Understanding of the DSO market, competitive dynamics, and dealer sales structures is desirable
If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let's achieve our goal together: Making people smile.
Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.
