Senior Manager Technical & Digital Services

 Location: Amherst, NY 

Position Responsibilities:  

To provide supervision, mentoring and guidance to the technical consultant and digital education teams, ensuring the key processes of education and after sales support are skillfully executed in order to meet or exceed department goals and objectives.

Essential Functions:   

 Management (with people reporting responsibilities) -

• Create and maintain a safe, secure, diverse, inclusive, engaged and compliant work environment that empowers employees to achieve departmental and company results
• Adhere to the corporate code of conduct
• Plan, organize and maintain department control in support of executing corporate and departmental business objectives that ensures productivity, goal achievement, budget and forecast adherence and allows for effective and efficient operations
• Recruit, select, onboard, and train new employees
• Lead and execute performance management activities to include DIALOG and performance improvement plans that support employee development
• Commit and foster adherence to the company's quality management system and timely execution of tasks assigned within it
• Work together with fellow managers in a professional, respective and collaborative manner

Your Responsibilities: 

•  Develop and manage curriculum to support both center based and in-field courses, to include course descriptions and agendas, training aids, training literature and audiovisual presentations
• Create training modules for sales force training and development
• Provide in-house and in-field training which may include seminars, lectures, clinics, sales demonstrations, trade shows and meetings
• Evaluate new technical products and equipment taking market needs and customer expectations for quality and efficiency into consideration
• Report findings of product evaluations to the product development team through both written reports and audiovisual presentations
• Review and edit instructions for use for new products, ensuring they accurately and concisely convey all key product details to the customer
• Develop technical support materials for use by customers and Ivoclar employees

Your Qualifications: 

• College degree preferred
• CDT required (or RDT for Canada), or equivalent job experience
• 3 years of experience in technical support and troubleshooting
• Background as a Dental Technician required to include experience in conventional fixed
• and removable processes and commercially available CAD/CAM systems
• Teaching experience and platform speaking ability required

Physical Demands:  

• Ability to sit or stand for 8 hours
• Ability to lift up to 75 pounds
• Ability to operate office equipment including computers and phones
• Ability to operate dental equipment to include ceramic and pressing furnaces, denture processing equipment and laboratory or chairside mills

 Benefits Offered

• Medical plan
• Prescription drug coverage
• Dental plan
• Retirement savings plan
• Disability benefits
• Flexible spending account
• Voluntary benefits
• Time off program
• Wellness program

Let's achieve our goal together.

If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.

Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.