What are the responsibilities and job description for the Transportation Dispatcher position at IVP TRANSPORT LLC?
This position is responsible for dispatching and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety.
Required Skills/Abilities:
Required Skills/Abilities:
- Exceptional organizational skills with the ability to multitask and prioritize tasks in a demanding environment.
- Strong problem-solving abilities and the capacity to make quick and efficient decisions with little supervision, must be able to exercise independent judgement and critical thinking to resolve load and customer issues.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with drivers, customers, and internal teams.
- Proficient in using dispatch and tracking software, as well as ELD systems (Transflo Preferred).
- Understanding of transportation regulations and industry best practices, demonstrated ability to ensure compliance with DOT and FMCSA standards.
- The ability to remain calm and composed of during high-pressure situations, ensuring effective resolution of issues and maintaining a positive working environment.
- Available to work every other weekend, to rotate "on-call" dispatch duties for driver calls. May also be asked to work occasional evenings as dictated by the needs of the terminal.
Key Qualifications:
- High school diploma or equivalent (additional certification in logistics or transportation is preferred).
- Minimum 3-5 years of proven experience as a Dispatcher or similar role in the trucking or logistics industry.
- Commission-pay/bonuses on acquiring new customers/lanes
The Dispatcher will effectively plan and assign routes for truck drivers to ensure timely delivery of goods to customers. This role is a multi-faceted role that will work with the Terminal Manager as backup to other team members during peak business periods and as needed.