Patient Account Specialist

Description

ABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

ABOUT THE ROLE
The Patient Account Specialist is primarily responsible for patient follow-up in accordance with practice protocol with an emphasis on maximizing patient satisfaction and profitability. Responsible for providing customer service to our patients, the centers, and internal departments.

RESPONSIBILITIES

• Responds to incoming calls from patients and internal departments to process credit cards, payment plans and troubleshoot patient questions/complaints.
• Ability to read, understand and explain the explanation of benefits in order to properly answer patient billing questions.
• Make outbound calls to patients to collect past due balances and arrange regular monthly payments or payoffs.
• Knowledge of verification of benefits and coordination of benefit processes
• Run patient statements monthly for each location.
• Work closely with front office, insurance follow-up and prior authorization teams to maximize reimbursement.
• Assist with identify copay programs, grants, and funds that can help alleviate patient responsibility.
• Work as a team player in order to meet department goals.
• Have a vast understanding of the claim life cycle and patient responsibility after insurance.
• Become familiar quickly with all duties and perform them accurately, independently, promptly, efficiently while recognizing their importance and relationship to patient care
• Ensure all deadlines for processing and reporting are achieved consistently.

BENEFITS

• Comprehensive Healthcare: Medical, dental, and vision plans with prescription drug coverage and telemedicine services.
• Flexible Savings: Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options.
• Supplemental Coverage: Additional plans for Accident, Critical Illness, and Hospital Indemnity.
• Dependent Care FSA: Pre-tax dollars for eligible dependent care expenses.
• Disability Coverage: Voluntary short-term and long-term disability options.
• Fertility and Family Support: Resources for fertility healthcare and family building.
• Life and AD&D Insurance: Coverage for you and your loved ones.
• Counseling Services: Free counseling for emotional, physical, and financial wellbeing.
• Education Assistance: Tuition reimbursement and certification support.
• CEU Library: Access to Continuing Education Units for career advancement.
• Charitable Giving and Volunteer Program: Matched charitable contributions and volunteer PTO.
• Employee Referral Bonus: Earn bonuses for referring talented individuals.
• 401(k) Plan: Save for retirement with company matching.

ESSENTIAL COMPETENCIES

• Proficiency with standard office software application (Outlook, Microsoft Office®)
• Comprehensive understanding of coinsurance, copays and deductibles
• Working knowledge of Medicare compliance, OSHA, and HIPAA.
• Requires familiarity with Navi-Net and Availity, as well as payer portals.
• Detail Oriented
• Ability to multi-task and work across the organization
• Excellent communication and interpersonal skills
• Strong analytical thinking and problem-solving skills
• Enjoys interacting with patients, nurses, and other healthcare professionals
• Enjoys creating a friendly and hospitable atmosphere
• Good at coordinating with other to meet collective goals
• Proactive and optimistic

EDUCATION / EXPERIENCE

• High School Diploma or Equivalent
• 2-3 years of clerical/administrative experience, preferably in a healthcare/medical setting

PAY RANGE
Pay is based on a number of factors including market location, job-related knowledge, skills, and experience and is benchmarked against similar organizations to our size and industry. For our Patient Account Specialist role, we generally pay new hires between $20.00 and $23.50 per hour. It is not typical for an individual to be hired at or near the top of the range for roles and compensation decisions are dependent on the facts and circumstances of each situation. In addition to cash pay, full-time regular positions are eligible for 401(k), health benefits, and other company benefits; some of these benefits may also be available for part-time positions.

EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

Qualifications

Salary : $20 - $24