Regional Operations Director

Description

Join the IVX Health team and redefine the care experience for patients nationwide! We are currently seeking a Regional Operations Director (ROD) to manage our brand-new infusion centers in Dallas, Texas! 
 

ABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

IVX Health is committed is to providing world-class service and clinical excellence for all those we serve, ensuring our patients can continue to live their best lives. Growing our national footprint from 9 to over 100 infusion centers in the past four years, IVX Health continues to achieve record growth as we pursue becoming the nation's preferred destination for pharmaceutical care of complex chronic conditions. 

ABOUT THE ROLE
As the Regional Operations Director (ROD), you will have full P&L responsibility for your market, overseeing both clinical and administrative staff. You will manage day-to-day operations across multiple infusion centers, ensuring the team consistently delivers the IVX Health operating model. By working closely with clinical leadership, you will ensure patients receive the highest standards of care, leading to market-leading patient satisfaction and outcomes. Additionally, you will collaborate with the Sales and Business Development teams to build and maintain strong relationships with key referral sources.

RESPONSIBILITIES

• Market Operations Management
  • Oversee the daily operations of infusion centers across the market, ensuring a seamless patient experience and optimal clinic performance.
  • Serve as an on-call and escalation resource for issues that arise across the market's centers.
  • Hold full responsibility for the market’s P&L, including monitoring performance across multiple infusion centers and managing potential expansions.
• Clinical and Administrative Leadership
  • Lead and mentor both clinical and administrative teams within the infusion centers, overseeing recruitment, training, and ongoing development.
  • Promote a culture of continuous improvement, ensuring all teams adhere to IVX policies and standards to enhance the patient care experience.
  • Manage both clinical and non-clinical staff, overseeing key administrative functions such as payroll, scheduling, PTO management, and individual performance improvement plans.
• Operational Efficiency
  • Work cross-functionally with central operations, revenue cycle, and support teams (Finance, Marketing, etc.) to identify root causes of issues and uncover opportunities for improvement, all with the goal of enhancing patient care and driving market growth.
• New Center Development
  • Assist with site selection, development, and the successful opening of new infusion centers within the market.
• Communication and Staff Engagement
  • Effectively communicate and disseminate key information to market staff, promoting team alignment, driving results, and fostering engagement to achieve overall business goals.
  Patient Census Growth
  • Partner with Business Development Managers to strategize and grow patient volume, ensuring the centers are meeting patient census goals.
• Vendor and Referral Relationships
  • Manage relationships with non-referring vendors, including drug representatives and supervising physicians, ensuring alignment with clinic needs.
  • Maintain strong relationships with key referral sources and represent IVX Health at community and company-sponsored events.
• Industry Expertise
  • Stay informed of industry trends and regulatory changes impacting infusion centers, applying relevant insights to enhance operations and patient care.

BENEFITS AND PERKS

• Comprehensive Healthcare: Medical, dental, and vision plans with prescription drug coverage and telemedicine services.
• Flexible Savings: Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options.
• Supplemental Coverage: Additional plans for Accident, Critical Illness, and Hospital Indemnity.
• Dependent Care FSA: Pre-tax dollars for eligible dependent care expenses.
• Disability Coverage: Voluntary short-term and long-term disability options.
• Fertility and Family Support: Resources for fertility healthcare and family building.
• Life and AD&D Insurance: Coverage for you and your loved ones.
• Counseling Services: Free counseling for emotional, physical, and financial wellbeing.
• Education Assistance: Tuition reimbursement and certification support.
• CEU Library: Access to Continuing Education Units for career advancement.
• Charitable Giving and Volunteer Program: Matched charitable contributions and volunteer PTO.
• Employee Referral Bonus: Earn bonuses for referring talented individuals.
• 401(k) Plan: Save for retirement with company matching.

Qualifications

ESSENTIAL COMPETENCIES AND SKILLS

• Excellent organizational, consultative, analytical, and problem-solving skills
• Ability to collaborate and communicate at all levels of an organization
• Ability to multitask and adapt to fast-paced work environment
• Takes initiative and capitalizes on all opportunities to improve department efficiency and effectiveness
• Strong interpersonal skills and ability to adjust communication style to match audience
• Ability to collaborate and communicate at all levels of an organization
• Knowledge of basic medical terminology
• Proficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.)

REQUIRED EDUCATION AND EXPERIENCE

• Bachelors degree in Business Management, Healthcare Management or related field
• Minimum 5 years management experience in a healthcare setting
• Multi-site management experience
• Experience managing a P&L
• Experience working directly with physicians, nurses, and clinical staff members

EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.