Patient Care Coordinator

Description

Nevada Center for Reproductive Medicine is looking for a Patient Care Coordinator to join our team!

DUTIES: Greet patients, check in, collect, and enter demographic information and insurance. Check out patients, collect payments and make future appointments. Answer phones. Obtain insurance referrals and authorization for procedures. Work toward the common goal of providing excellent customer service to patients and visitors to the practice.

SCOPE: The Patient Services Receptionist is a non-exempt position reporting to the Patient Service Representative Supervisor and Office Administrator. Regular Full-Time, Non-Exempt. Punctual and consistent attendance is an essential function of this position.

ESSENTIAL FUNCTIONS:

• Responsible for the daily coverage of reception area including answering incoming calls, making appointments, greeting patients, and ensuring a smooth flow of operation and customer satisfaction.
• Welcomes patients and visitors by greeting patients and visitors in person, on the telephone, or on the portal in a friendly and timely manner. 
• Check in patients, reviews demographic information and corrects if necessary. Take photos of patients. Scans photo ID & insurance cards. Send portal invites to patients to register on our online patient portal system. Ensure fee tickets are printed.
• Reviews New Patient paperwork either in person or online (EMR system) to ensure all documentation has been received and completed correctly and online consent forms have been completed as well as patients registering for online accounts with company system. Follow up with patient as needed. Making sure patient accounts are updated and set up with patient portal.  
• Retrieve all new patient requests from e-mail, fax, referrals, messenger sites, and patient portal.
• Schedule new patient appointments as well as other office appointments.
• Obtains copies of insurance cards, verify benefits, and obtain insurance authorizations.
• Retrieve all messages from the office fax, voicemail and your personal voicemail, text app, and portal messages. Notify the appropriate staff.
• Prepare charts one day in advance of appointment.
• Make sure we have referrals for insurances that need them. Obtain authorization for any visits that require it.
• Call confirms appointments two days in advance and review with patients about completing online accounts and consents plus office protocols.
• Complete all work that is put in the black box (to do box) and emailed/tasks/scan folder/ from clinical staff/providers.
• Review daily schedule and prepare for each patient.
• Check out patients, collect payments (co-pay, deductibles, surgery and fertility deposits, previous balance, cycle fees and fees for Anesthesia Services and make follow up appointments as well as make sure patients have done online consents and completed online accounts in patient portal.
• Oversees flow of waiting areas, monitoring patient wait time and communicates delays to patients and staff.
• Maintains a neat and clean waiting area, restrooms, and front office area. Keep brochures and business cards stocked. Notifies Administrator when we need to order more.   
• Responsible for answering or referring inquiries.
• Acts like a communication center by answering the phones and directing all phone messages to the appropriate individuals as well as portal messages.  
• Assists in receiving and signing for all deliveries and making sure they go to the appropriate staff.
• Prepare paperwork when needed for patients having anesthesia for surgical procedures, egg retrievals, pesa/tese procedures. Collect payment for Anesthesia Company and submit payment two days prior to the procedure. Work closely with financial and billing department.  
• Responsible for ensuring all new patients medical records have been received, scanned into the EMR patients’ chart and are available for the patient’s appointment.
• Responsible for handling medical record requests in a timely manner.
• Schedule appointments for ultrasounds, bloodwork, financial, clinical, ER’s, ET’s, FET’s, IUI’s, and monitoring patients.
• Responsible for making new patient appointments and sending portal link to register, making semen specimen bags, helping to upload any documents into nAble system that need to be there for documents or consents.
• Retrieve and return charts from offsite storage facility.
• Verify insurance benefits for all patients and prepare report for patient.
• Scan documents, consents, etc. into EMR system nAble. File documents into paper charts that need to be filed (we now have a paperless EMR system).   
• Back up for all positions at the front desk, assist with financial, billing and administration departments.
• Assist billing with daily charge entry when needed.
• Inform Administrator when supplies for office are needed via email.
• Weekend rotation duties (during IVF cycle and when needed).  
• Responsible for compiling new patient packets and forms and making sure they are scanned any uploaded correctly into nAble.
• Responsible for daily reminder calls and patient follow up. Make patient appointments.
• Retrieve and distribute faxes.
• Answer heavy phones and voicemails.
• Assist in training of all employees when needed.
• Assist various departments with special projects as needed.

Qualifications

EDUCATION /  EXPERIENCE REQUIREMENTS

• High School Diploma.
• Current BLS certificate required and must maintain.
• Minimum 1-year experience working in a medical office setting preferred. Updated vaccinations (inquire within).
• Ability to access, input, and retrieve information from a computer.
• Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc)
• Knowledge of insurance companies, referrals, and pre-authorizations.
• Ability to multi-task is key.
• Ability to work as part of a multi-disciplinary team.
• Ability to remain calm in stressful situations.
• Ability to communicate accurately and be able to take direction from others.
• Excellent interpersonal, customer service, and telephone skills.
• Excellent Customer Service Skills, Computer Proficiency with MS Office: Excel, Word, Outlook.
• Experience in fertility is a plus.
• Experience in nAble or EMR systems is a plus.
• Strong written and verbal communication skills & a team player is key.
• Willingness to be flexible, dependable, friendly, multi-task and troubleshoot problems.
• Detail oriented with strong organizational skills and phone skills is extremely important.
• Exemplifies amazing customer service skills and professionalism.

This position ranges from $18-$21 /hour, base upon education and experience.

Salary : $18 - $21