What are the responsibilities and job description for the Task Force General Manager position at Ivy Hospitality?
Position Summary : The Task Force General Manager is a dynamic change agent who provides operational support and transformational leadership to hotels throughout Ivy Hospitality's portfolio. This role is responsible for driving positive change, optimizing processes, and elevating performance in diverse hotel environments. By identifying opportunities for improvement and implementing best practices, the Task Force GM ensures operational excellence while enhancing guest satisfaction, maximizing financial results, and fostering a culture of continuous growth and adaptability.
Essential functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Function as the primary strategic leader of the assigned hotel with responsibility for all aspects of the operations, including guest and associate satisfaction, employee relations, financial performance, and sales and revenue generation.
- Develop quick and accurate assessments about the overall "health" of an assigned property and leverage the assessment to develop strategies that are focused on optimizing the operation. - Analyze business results and work with the property leadership team to quickly develop effective strategies to address shortfalls.
- Make key decisions and oversee the execution of strategies, remove obstacles to success, and ensure that appropriate resources are available to all team members.
- Provide leadership and mentorship that reflects Ivy Hospitality's core values, including setting goals, recognizing achievements, and cultivating leaders within the organization.
- Set clear expectations for property leadership teams, hold them accountable for achieving operational objectives, and ensure that they effectively manage and inspire their teams to foster a culture of exceptional service and guest satisfaction.
- Oversee and maintain accurate and timely operations reporting and record-keeping at both the property and corporate levels.
- Work collaboratively with cross-functional teams to develop and implement revenue growth strategies, market share performance initiatives, and sales programs to drive positive outcomes and ensure the success of each assigned hotel's annual Business Plan.
- Demonstrate integrity, accountability, effective communication, and a collaborative mindset to foster a positive and professional work environment that values teamwork, innovation, and continuous improvement.
- Ensure each hotel operates within the approved budget while maintaining high standards of quality and service.
- Monitor competitive activities and use insights to develop effective action plans that support the company's strategic objectives and drive revenue growth, market share performance, and ADR.
Qualifications :
Education : College of higher level education
Minimum of 5 years of progressive Hotel Industry experience, with at least two years at General Manager level; brand experience with Marriott and Hilton, preferred
Must be a strong leader, self motivator, and team builder
Experience as a leadership influencer who builds strong relationships and champions the importance and correlation of people to business success.
Capable of frequent travel
Strong financial acumen with experience in budgeting, forecasting, and financial analysis.
Proven track record of success in driving operational excellence, revenue growth, and guest satisfaction in the hospitality industry.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.
