Front Office Business Partner

State of Location:

New York

Position Summary

At Ivy Rehab, we're "All About the People"! As a Front Office Business Partner, you will play a crucial role in our mission to help enable people to live their lives to the fullest.

Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description

The Front Office Business Partner will report to the Director of Front Office Operations and works in combination with Regional and Clinical Directors to ensure a high level of patient satisfaction, company goals and best practices are achieved. In this role, you will be driving both internal and external customer satisfaction with a focus on growth and development. The ideal candidate will possess the business acumen to direct front office operations for multiple locations throughout the assigned region.

Your Responsibilities Will Include

• Monitor, manage, and own assigned clinics’ front office performance via KPIs, reporting and auditing
• Assist and aid in the management of follow-up queues and key front office tasks (DECOPS, exceptions, overall tasks, etc.)
• Work with Director of Front Office Operations and other cross-functional departments to analyze, assess, and impact assigned clinics’ front office metrics including but not limited to upfront collections, front desk denials, write-offs, registration errors, etc.
• Coach, develop, and lead Front Office Support Specialist(s) to perform at their highest level
• Partner with Regional Directors to formulate a plan of action for front office revenue cycle improvement as necessary and ensure execution of these plans
• Lead and/or facilitate weekly remote front office teammate meetings and quarterly in person front office meetings to promote culture, engagement, and high performance
• Create and implement scalable front office optimization strategies to improve efficiency and streamline workflows
• Ensure compliance with all front office operational procedures and best practices
• Work with Director of Front Office Operations and Front Office Support Specialist to implement protocols and policies and procedures to increase the performance of the front desk
• Participate as a member of the Front Office Business Partner team to ensure that front office staff adhere to the company’s policies and work with Director of Front Office Operations to formulate a plan to improve the company’s standards and policies as necessary.
• Collaborate with Clinical Directors to provide remote front office coverage
• Work in conjunction with the Integration teams for successful implementation of new acquisitions and de novos; includes but not limited to preparation and input on front office workflows, demographics and insurance verification/authorization support, and/or remote participation in training and education of policies and procedures.
• Partner with Infinx Team Lead(s) to ensure verification and authorization standards and workflows are being adhered to by front desk teammates
  
  

To Excel In This Role, You Should Possess

• Excellent interpersonal and communication skills with ability to adjust style to suit circumstance and navigate issues with tact and diplomacy
• Possess a high-level understanding of front office operations, preferably in an outpatient therapy setting
• Ability to lead by example and inspire others to perform at their highest level
• Exceptional critical thinking and analytical skills to create, implement, and execute front office optimization strategies
• Organizational and time management skills with a proven ability to meet deadlines
• Proficient in Microsoft Office, EMR and other technical software
• Solid understanding of revenue cycle and financial impacts of operational decisions
• Ability to prioritize tasks and delegate when appropriate
  
  

Why choose Ivy?

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays.
• Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
  
  

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

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