What are the responsibilities and job description for the Patient Representative position at Ivy Rehab Network?
State of Location:
Virginia
Position Summary
Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.
Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description
Patient Representative - Full-tine
Chesapeake, VA 23321
3253 Taylor Road
Suite 200
Why Choose Ivy?
ivyrehab.com
Virginia
Position Summary
Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.
Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description
Patient Representative - Full-tine
Chesapeake, VA 23321
3253 Taylor Road
Suite 200
Why Choose Ivy?
- Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
- Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.
- Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
- Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
- Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.
- Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.
- Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
- 1 years of administrative experience in a healthcare setting is preferred.
- Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
- Great time management and ability to multi-task in a fast-paced environment.
- Self-motivated with a drive to exceed patient expectations.
- Adaptability and positive attitude with fluctuating workloads.
- Self-motivated with the eagerness to learn and grow.
- Dedication to exceptional patient outcomes and quality of care.
ivyrehab.com
