What are the responsibilities and job description for the Educational Technology Coordinator position at Ivy Tech Community College?
The Educational Technology Coordinator supports faculty, staff, and students in the use of the Learning Management System (LMS) and other educational technology tools across all learning modalities. The position collaborates with campus and IvyOnline leadership to oversee campus support and training and faculty professional development in the use of the LMS and educational technology. This includes support for all courses, self-paced learning modules, multimedia/interactive learning elements, accessibility standards, and other resources or tools. The focus of this position is balanced between the technical functions of educational technology and advancing pedagogically sound best practices.
Major Responsibilities
- Provides leadership around, and advocates for, the use of educational technology to promote student success and enhance teaching and learning across all modalities.
- Collaborates with campus and IvyOnline leadership and staff/faculty, and other members of the Educational Technology statewide team to plan and deliver educational technology professional development and/or training across all modalities.
- Supports faculty with the identification, implementation, and use of educational technology tools, pedagogy, and resources across all modalities.
- Supports faculty and staff in meeting required accessibility standards and student accommodations inside the Learning Management System (LMS).
- Facilitates required faculty training course(s) in the use of the Learning Management System (LMS), required online faculty certification, and other professional development courses in distance education modalities.
- Supports the campus with student orientation and faculty onboarding related to the Learning Management System (LMS) and educational technology, as needed.
- Collaborates with academic leadership and other departments to support classroom educational technology tools and design.
- Provides helpdesk support for the Learning Management System (LMS) and related integrations and educational technology tools for students, faculty and staff.
- Contributes to the development and maintenance of the knowledge base for educational technology tools at the College.
- Assist Director of Instructional Support with support of Ivy Textbooks/eCampus for students and faculty.
- Implement strategic retention initiatives that enhance online student success.
- Other duties logically associated with this position may be assigned.
All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Minimum Qualifications
- Bachelor’s Degree required. Bachelor’s Degree in Education, Instructional Technology or Design, or Information Technology, Computer Science, or related field is required.
- Available some weekday evening hours.
- Experience working in a field that directly relates to the responsibilities of the position is required.
- Experience facilitating the integration of technology in education.
- Knowledge of various digital learning platforms such as learning management systems (Canvas, Blackboard, Brightspace, etc.), publisher platforms (Pearson’s MyLabs\Mastering, McGraw-Hill Connect, Cengage MindTap, etc.), and other platforms required.
- Knowledge of communication platforms such as email, instant messaging (Microsoft Teams, Slack), and synchronous webcast meeting tools (Zoom, Microsoft Teams, GoTo Meeting) is required.
- Knowledge of customer service and/or helpdesk support best practices and ability to deliver customer service with a calm and reassuring presence.
- Possesses effective oral and written communication skills necessary to deliver technical information to a nontechnical audience.
- Ability to work independently as well as collaboratively and can organize and prioritize multiple tasks and projects.
- Ability to learn new systems efficiently and adapt to new standards and practices.
- Successful completion of Quality Matters Applying the Quality Matters Rubric (APPQMR) and Higher Education Peer Reviewer Course (PRC) is preferred and will be required as part of ongoing professional development.
Preferred Qualifications
- Master’s Degree in Education, Instructional Technology or Design, or Information Technology, Computer Science, or related field is preferred.
- Experience in a community college setting.
- Experience teaching, training, or in project management is preferred.
- Knowledge of effective teaching practices/pedagogy and best practices in teaching and learning and/or training is preferred.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.
