What are the responsibilities and job description for the Information Center Receptionist position at Ivy Tech Community College?
The Information Center Receptionist (ICR) greets all visitors in-person at the Enrollment Center information desk and inputs their information into queuing system to be seen by an Enrollment Services Professional (ESP). This position also answers phone calls and conducts other general clerical assignments.HOURLY RATE : $16 - $18 HOURLYBASE LOCATION : Crown Point, IndianaICR must be able and willing to travel to Lake County locations which includes Crown Point, East Chicago, and Gary.MAJOR RESPONSIBILITIES :
- Provide general information about admissions, registration, financial aid, orientation, assessment, and business support
- Assist with all special projects and mailings, as well as provide filing, data entry, telephone and clerical assistance for the various departments in Student Affairs
- Read and understand forms for all departments and provide proper forms to customers; Verify completeness of forms and accompanying materials; Maintain appropriate inventory of necessary student materials; Compile information packets and mail as requested by the Admissions office
- Greet visitors and students, clarify and answer general questions, and / or enter student into queuing system to be seen by an ESP
- Direct students to the correct location or refer to ESP
- Distribute general college and Enrollment Center information (e.g., catalogs / program brochures / course descriptions and forms) to students
- Collect and date-stamp student forms for back office / processing support
- Function effectively in a team environment
- Maintain working knowledge of emergency / safety procedures as provided by supervisor; Be knowledgeable of the locations of the electronic and hard copy of procedures when applicable in order to deliver information as needed to customers
- Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)Supervision Received : Director of Enrollment and AdmissionsSupervision Given : NoneClassification : N3This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.
- High School Diploma, GED or equivalent experience required
- Keyboarding skills
- Ability to use technology, including basic knowledge of Microsoft and Google applications as well as other software for Tier 1 level student support
- Ability to operate copier and other office related equipment. Strong communication and organizational skills
- Administrative experience preferred
- Strong customer service and interpersonal skills
- Demonstrate evidence of ability to successfully work in a team environment
- Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valuedIvy Tech Community College is an accredited, equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.
Salary : $16 - $18
