What are the responsibilities and job description for the Center Manager Bilingual in Mandarin and English position at Ivymax San Marino Corp?
Job description
This is a key position that directly impacts the customer experience as well as the perception of the company, working directly with the Center Staff with the goal of reaching center operation success, delivering the highest level of service to our valued customers. Responsibilities include but are not limited to:
- Act in good faith and in the best interests of the company
- Direct all operational aspects of the Center, and properly manage Center Associates
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs
- Ensure high customer satisfaction by surveying customers and making adjustments to constantly improve the customer experience based on their feedback
- Proactively create selling opportunities
- Build & maintain strong customer relationships
- Monitor students' progress and provide students and teachers with assistance in resolving any problems
- Review and evaluate new and current classes offered in the center to determine their efficiency and effectiveness Initiate and coordinate center events
- Encouraging and building mutual trust, respect, and cooperation among team members
- Perform general office duties, such as maintaining records management database systems, and filing company documents
Benefits:
- 401(k)
- Dental and vision insurances
- Health insurance
- Paid time off
Job Requirements
- Excellent relationship building and management abilities
- Excellent / Impeccable oral and written communication skills
- Attention to detail, strong organizational skills, and an absolute focus on the quality of work
- Can work in the early evening, and on weekend
- Fluent in Mandarin and English
- Bachelor Degree is required, Master/Doctoral Degree of USA universities is preferred
- 1-2 Years of related work experiences are preferred
Job Type: Full-time
Salary: $50,000.00 - $70,000.00 per year based on experience
Salary : $50,000 - $70,000
