What are the responsibilities and job description for the ServiceNow Manager position at IvyTech?
GENERAL PURPOSE AND SCOPE OF THE POSITION :
The ServiceNow Manager is responsible for overseeing and participating in the overall development of the ServiceNow product. As a ServiceNow Manager, you will apply your leadership qualities, knowledge of ServiceNow, and the underlying development processes to oversee the development and configuration of the ServiceNow product. In addition, you will be responsible for assisting with the administration of the product to support Ivy Tech Community College users. This will include supporting processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, FSM, SOW, and other service modules as well as custom code, reviewing workflows for scalability and ensuring Ivy Tech development best practices are adhered to within customizations. The ideal candidate is a master of ServiceNow development and administration procedures, as well as having experience managing a team.
MAJOR RESPONSIBILITIES :
- Oversee and participate in the overall development and configuration of the ServiceNow product
- Assess workflows for scalability and ensure adherence to Ivy Tech development best practices within customizations.
- Manage a team of 3-4 ServiceNow developers and administrators.
- Keep up to date with the latest ServiceNow features by scheduling new ServiceNow releases
- Document the overall platform design and analyze the impact of new requirements
- Mentor new developers and administrators to foster a positive work environment
- Give final approval on custom code prior to release to production
- Provide consultation to other developers on tasks as needed
- Identify and implement new modules of the ServiceNow platform to help streamline business processes
- Work with business users to identify, build, and refine business requirements and workflows
- Develop systems integrations and process automation- fully utilizing the platform's workflow capabilities
- Partner with team and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
- Maintain lower ServiceNow environments by scheduling and verifying clones
- Support update set creation and migration
- Perform error identification / remediation across all instances, including working directly with end users to resolve issues
- Create technical documentation of custom applications
- Ensure the creation test scripts for QA processes
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
SUPERVISION RECEIVED : Executive Director of Data and Software Engineering
SUPERVISION GIVEN : ServiceNow Development Team
EDUCATION AND EXPERIENCE :
A bachelor's degree in an IT-related field is required with one to three years of work-related experience or an associate degree or industry-related certification along with 10 or more years of related work experience.
REQUIREMENTS :
Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
EXPERIENCE AND SKILLS :
Required :
Additional Skills :
Ivy Tech Community College is an accredited, equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.
