What are the responsibilities and job description for the Onboarding Coordinator position at IWP?
Working under the supervision of the Call Center and Onboarding team supervisor, the Onboarding Coordinator will act as the first point of contact for patients who have been referred to Advanced Wellness Pharmacy (AWP) to educate and enroll them into the multi-dosed medication management services that we provide. This is a full-time position, Monday through Friday from 9:00 am to 5:30 pm. This role supports the needs of our patients and facilities through a combination of pharmacy technician and customer service duties.
What You’ll Do
- Interact with patients, providers, and facilities via a combination of inbound and outbound calls, fax, and email to facilitate patient enrollment into AWP services.
- Educate callers on AWP services and benefits
- Gather detailed information from callers and input data into internal database.
- Follow-up with patients, doctors, and facilities to ensure prescriptions are received in a timely fashion.
- Pharmacy data entry and medication profile set up.
- Effectively manage work queues
- Work closely with the sales and pharmacy departments to resolve any issues which may prevent new patients’ medications from shipping.
- Take the initiative to go above and beyond to assist our new patients.
- Maintain a current knowledge of related policies and procedures and be comfortable speaking to current changes within the industry, organization, and department.
- Comply with Quality Assurance program to consistently meet the required expectations during each customer interaction.
What You’ll Need to Succeed
- Massachusetts Registered Pharmacy Technician License
- Certified Pharmacy Technician License preferred.
- Strong organizational and communication skills, both written and oral
- Retail, long-term care or mail order experience preferred, but not required.
- Ability to multi-task in a fast-paced team/organization setting.
- Maintain quality of work through effective and accurate documentation
- Ability to adapt effectively to frequent changes.
- Demonstrates computer acumen including Microsoft Office and data entry.
- Bilingual in English/Spanish a plus
Make A Difference With AWP
Advanced Wellness Pharmacy (AWP) is proud to be a leading provider in multi-dosed medication management serving a high-risk patient population. At AWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.
AWP is an Equal Opportunity Employer. AWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. AWP is committed to providing reasonable accommodation for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at We will make a determination on your request for reasonable accommodation on a case-by-case basis.
