What are the responsibilities and job description for the Sr. Sales Engineer - East position at iXSystems?
Description
Looking to join a company with an amazing culture, a higher purpose, that puts people before profit? Founded in Silicon Valley in 2002, iXsystems is a profitable, growing, self-funded global company that is changing the data storage industry with TrueNAS, the world's most popular Open Source storage software.
(In office) We make work fun with things like company team-building events, complimentary food and drinks in the lounge, and a flexible atmosphere that allows creativity to thrive. We are big on promoting from within and opportunities to move up in the company are everywhere for high-performers that want to take their careers to the next level.
(Remote) From your home office, iXians across the globe collaborate in real-time to deliver the best customer experience possible. Light on meetings, our agile stand-up environment helps all employees develop relationships and better deliver outcomes. We live our values every day, striving to be inclusive, and building a worldwide community that believes people come first.
As a Sr. Sales Engineer, you'll play a pivotal role in driving customer success, collaborating with cross-functional teams, and providing innovative solutions to meet diverse client needs.
This is a fully remote position in EST/CST timezones.
Base Pay Range
The base pay range of this position is $100,000 to $150,000 USD annually. Additional commission compensation is available for this position.
Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment.
iXsystems offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Expected Posting Timelines
This position will be open for a minimum of 5 days, a maximum of 90 days.
Why join iXsystems?
Founded in Silicon Valley in 2002, iXsystems is a profitable, growing, self-funded global company that is changing the data storage industry with TrueNAS, the world's most popular Open Source storage software. Relied upon by millions in over 200 countries, TrueNAS is an award-winning universal data platform used by a majority of Fortune 500 companies.
At iX, we think people before profit. We provide an ultra-collaborative environment to our employees and open source communities so we can maintain being the world’s most deployed storage software and pursue kaizen.
The Day-to-Day
The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed.
- Provide pre-sales technical assistance to the Sales Team in generating business by assessing and determining customer storage/server requirements and then designing appropriate solutions.
- Prepare and deliver technical presentations and product demos that generate rapport with customers and prospects by addressing technical questions.
- Gain customer acceptance by explaining or demonstrating cost reductions and operations improvements to be had with iXsystems products.
- Maintain customer records with technical notes in SalesForce.
- Work with the Professional Services and Support teams to ensure successful deployment of new storage systems.
- Support the sales representatives in technical discussions as they uncover new post-sale opportunities within existing and strategic accounts.
- Collaborate with the Support Team as they solve problems with customer-installed equipment.
- Act as a customer liaison to the Product Management and Engineering teams by gathering and reporting on customer feedback and feature demands.
- Collaborate with Solutions Engineering and Product Management to research, benchmark, and test existing products and various adjacent applications.
- Stay abreast of storage and server market and competitor trends.
- Provide product training to internal Sales Team, Channel Partners, and end customers
Education and Experience
We have identified the following programs, experience, and knowledge that have helped others find success in this role at iXSystems. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.
- 5 years experience as a Sales Engineer or 3 years experience with enterprise storage (either in the Storage industry or as an end user)
- Experience with OpenZFS, FreeBSD, Open Source software, or FreeNAS/TrueNAS is a plus
- VMware or storage certifications are a plus
- Proficient in Salesforce (CRM)
- Ability to consume and deliver technical material on OpenZFS and the TrueNAS storage products along with adjacent datacenter technologies
- Excellent technical understanding of SAN/NAS technology and storage/network performance
- Familiarity with backup, cloud, file system architecture, and virtualization technology
- Excellent understanding of VM technology, including VMware ESXi, Hyper-V, XenServer, and/or Proxmox hypervisors
- Ability to present and communicate the above to both technical and non-technical audiences, as well as explain cost, TCO, and ROI models at a basic level to Executives and Finance Departments
- Extensive knowledge of, or interest in, Open Source software
- Keen understanding of the B2B IT sales processes and cycle
- Excellent communication, problem-solving, and critical-thinking skills
- Familiarity with CRM systems
- Willingness to travel for work (up to 25%)
Equal Employment Opportunity:
iXsystems, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $100,000 - $150,000