What are the responsibilities and job description for the Charter Manager position at IYC - The International Yacht Company?
Summary
We are seeking a dynamic and experienced Charter Manager to join our team and oversee all aspects of luxury yacht charter operations. The successful candidate will be responsible for managing an exclusive fleet, liaising with yacht owners, brokers, and high-net-worth clients, and ensuring exceptional charter experiences.
Responsibilities
- Managing a number of yachts of the charter fleet simultaneously.
- Develop and maintain strong relationships with yacht owners, captains, crew, and brokers worldwide.
- Handle all charter inquiries, negotiations, contracts, and logistics to ensure seamless charter operations.
- Market portfolio of yachts proactively to in-house and industry brokers.
- Coordinate marketing initiatives, including listings, and attending industry events.
- Provide exceptional customer service and support to charter guests before, during, and after their trips.
- Foster Owner and/or Owner’s representatives relations with the object of improving client satisfaction.
- Build up each yacht’s charter season with the object of optimizing each yacht’s calendar, itinerary and revenues.
Requirements
- Must have 3 to 5 years of experience in yacht charter management, brokerage, or a related sector in the luxury yachting industry.
- Proficiency with CRM systems required
- Proficiency with MS Office, Google Suite and Apple iOS required
- Strong knowledge of charter regulations, MYBA contracts, and industry best practices
- Willingness to travel for industry events and client meetings
Skills
- Excellent communication, negotiation, and relationship-building skills
- Highly organized with the ability to multitask and manage high-profile clients
- A proactive and problem-solving mindset with a passion for luxury travel and yachting