What are the responsibilities and job description for the Host/Hostess position at IYIA Miami?
Experience culinary excellence and lifestyle luxury at IYIA Miami, where dining is more than just a meal—it's an adventure. Located in the heart of midtown, IYIA is a sanctuary of culinary innovation and indulgence. Our dedication to exceptional service, mouthwatering cuisine, and unbeatable pricing sets us apart in the vibrant Miami dining scene. Every dish at IYIA is crafted to surprise and delight, with a menu showcasing the finest Mediterranean ingredients for a symphony of flavors that ignite the senses. From the ambiance to the impeccable service, every detail at IYIA is curated to perfection. Our commitment to affordability means that everyone can savor the IYIA lifestyle without compromise. Whether it's a leisurely lunch with friends, a romantic dinner for two, or a special event, IYIA Miami invites you to immerse yourself in a world of culinary delight and unparalleled hospitality.
Position Overview
Maü Miami is seeking a warm and welcoming Host/Hostess to join our team. The ideal candidate will be the first point of contact for our guests, ensuring they receive a friendly and efficient reception. As a Host/Hostess, you will play a key role in creating a positive first impression and setting the tone for an exceptional dining experience.
Key Responsibilities
Position Overview
Maü Miami is seeking a warm and welcoming Host/Hostess to join our team. The ideal candidate will be the first point of contact for our guests, ensuring they receive a friendly and efficient reception. As a Host/Hostess, you will play a key role in creating a positive first impression and setting the tone for an exceptional dining experience.
Key Responsibilities
- Greet guests warmly as they arrive and provide a friendly and efficient check-in process.
- Manage reservations and seating arrangements to ensure optimal flow and guest satisfaction.
- Answer phone calls promptly and assist with inquiries, reservations, and takeout orders.
- Maintain a clean and organized host/hostess station and entrance area.
- Provide guests with menus and inform them of their server’s name.
- Monitor the dining area to ensure that tables are ready for new guests and that the flow of service is smooth.
- Assist in coordinating special seating arrangements for large parties or special events.
- Communicate effectively with servers, bussers, and kitchen staff to ensure seamless service.
- Handle guest complaints or concerns with professionalism and refer them to management when necessary.
- Provide guests with accurate wait time estimates during busy periods.
- Assist with light administrative duties as needed, including updating the reservation system and guest logs.
- Uphold Maü Miami’s standards of excellence in hospitality and service.
- Previous experience as a host/hostess or in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Friendly, outgoing, and professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in using reservation systems and basic computer skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent.
- Competitive hourly wage plus tips.
- Opportunities for growth and advancement within the company.
- A supportive and dynamic work environment.
- Employee discounts on meals.