What are the responsibilities and job description for the Desktop Support Technician position at IZAR Associates, Inc.?
24/7 Support Onsite at the Rail Control Center, Power Control Center and the Backup Rail Control Center. Install, update and maintain computer hardware and software on computer equipment. Provide Microsoft Windows and Apple OS support and deploy computer equipment and software. Provide computer-related services and support to users, perform system administration tasks, perform hardware and software technical reviews and evaluations, coordinate project requirements with departments.
*** 12AM-8AM shift Onsite ***
• Proficient with computer hardware, Symbol handheld devices, printers, digital senders and peripherals.
• Proficient with Microsoft Windows XP/7/8/10 Mobile desktop operating systems, Microsoft Office 2016, Microsoft Suite, Exchange/Outlook 2016, email, and HP Jet Admin.
• Experience in investigating, analyzing, designing, developing and evaluating procedures and requirements for enterprise's IT systems.
• Proficient with Apple Operating Systems.
• Experience with Service Now
• Experience with Oracle client based applications.
• Experience with Microsoft Windows Active Directory.
• Experience with Cisco networking devices.
• Experience with Ethernet cabling.
• Familiar with networking protocols like TCP/IP, multicast and networking concepts.
• Experience with Unix, Linux and Solaris is desired.
• Red Hat Linux, Microsoft Windows, Oracle Solaris, Microsoft Office, VMware environment
• Good interpersonal, strong oral and written communication skills.
