What are the responsibilities and job description for the Customer Service Representative position at J&A Heating, Cooling, Plumbing, and Electrical?
Overview
Why Join J&A?
At J&A, we have been providing top-quality home services in the Pittsburgh market for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion.
What We Offer:
- Pay: $18 - $21 per hour, based on experience
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) with company match to invest in your future
- Paid time off (PTO) and holidays for work-life balance
- Flexible work hours
- Ongoing training and career growth opportunities within the company
- A fun, energetic, and supportive team environment
Are you a customer-focused professional with a passion for helping people? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our team at J&A Heating, Cooling, Plumbing, and Electrical as a Customer Service Representative (CSR)!
What You Will Do:
- Answer incoming calls with professionalism, warmth, and efficiency
- Schedule service appointments and dispatch technicians accordingly
- Provide exceptional customer support by addressing inquiries and resolving issues
- Maintain accurate records of customer interactions in our system
- Communicate effectively with team members and departments to ensure smooth operations
- Follow up with customers to ensure satisfaction and build lasting relationships
Schedule:
- Call center hours: Monday – Sunday
- This is a primarily in-person role based out of our office in West Mifflin, PA
- Flexible shifts available
What We Are Looking For:
- Strong communication and problem-solving skills
- Ability to multi-task and work in a fast-paced environment
- A positive, customer-first attitude and a team-oriented mindset
- Basic computer skills and proficiency in scheduling software (training provided)
- Previous customer service experience is preferred but not required – we will train the right candidate!
Ready to Take the Next Step?
If you’re looking for a career with growth potential, stability, and a great team, apply today and become part of the J&A family!
Apex Atlantic may conduct a preemployment background check and drug test, subject to applicable law.
Salary : $18 - $21
