What are the responsibilities and job description for the Power Generation Field Service Coordinator position at J. A. Riggs Tractor?
The Power Generation Field Service Coordinator is responsible for coordinating and overseeing the daily activities for the Field Service Department including interacting with both internal and external customers.
WHAT YOU'LL DO
- Maintain a high level of customer satisfaction.
- Schedule field service technicians and open and close work orders.
- Keep track of technicians' time.
- Schedule and dispatch field technicians.
- Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
- Demonstrate professional behavior
- Speak effectively before groups of customers or employees of organizations.
- Prepare quotes and ensure workorders are closed in a timely manner
- Ensure compliance with all safety and environmental requirements
- Maintain close customer contact throughout the repair
- Ensure service reports are received in a timely manner
- Process workorders for field servi
Requirements
WHAT YOU'LL NEED
IMPORTANT INFORMATION
While performing the duties of this Job, the employee is occasionally required to lift and / or move up to 50 lbs. Standing, walking and meeting activities are required frequently throughout the workday. Employee must be able to process paperwork and utilize office equipment (including personal computer, phone, etc.). A large portion of the day is spent communicating
orally in person and by phone. Normal sight or corrected vision is required to read documents and use standard computer terminals. Ability to move around continuously throughout the service department. Work may involve moving or lifting of light to moderately heavy materials or equipment requiring physical strength and agility to withstand the strain of manual work.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
Required travel up to 10%.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO / AA
FLSA : Hourly
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
