What are the responsibilities and job description for the Service BDC Agent - J. Allen Automotive position at J. Allen Automotive?
Service BDC Agent - J. Allen Ford
The Service BDC Agent is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.
The BDC Agent interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.
Responsibilities
- Receiving inbound sales phone calls and leads
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads
- Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients prior to appointment date to confirm appointment
- Mailing marketing letters to provided leads
- Following up post visit to ensure customer satisfaction
Requirements
Education and / or Experience
High School Diploma or GED; or one to two years related experience and / or training; or equivalent combination of education and experience.
Benefits Offered :About Us
J. Allen Automotive is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to leadership. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!
