What are the responsibilities and job description for the J.B.A. Customer Care Specialist position at J.B.A. Chevrolet?
About Us:
At J.B.A. Automotive, we believe in creating a welcoming and customer-friendly atmosphere. Our family has been serving the Glen Burnie community since 1976, and we've grown alongside it, expanding into new markets and opening our brand new Kia Gallery Facility in 2023.
As a leading Baltimore Chevrolet dealer, we offer a wide selection of vehicles and exceptional service. Our state-of-the-art facilities and factory-trained technicians ensure top-notch care for our customers.
Our mission is simple: take good care of our customers and employees. This philosophy has allowed us to grow and give back, donating over $1 million to local causes. Join our community at J.B.A., where we value excellence, community, and making a positive impact. Apply today and be part of a team that truly makes a difference.
Benefits:
- Family owned and operated
- Health, dental, and vision insurance (single or family)
- Life and AD&D insurance (single and spouse, or child)
- Disability, cancer, critical illness, and other insurances through American Fidelity
- Competitive PTO that renews annually!
- Holidays
- 401(k) with a company match (waiting period applies)
- Employee discounts on vehicles and services
- Base salary beginning at $20,800.00 plus monthly commission
- Maximize your earnings with our monthly commissions, potentially bringing your annual income over $40,000.00.
Responsibilities:
- Monitors customer interaction data with the sales and service departments of the dealership.
- Identifies opportunities when data indicates a customer would be an ideal fit for a new vehicle or additional services.
- Assists the dealership in connecting with their target customers effectively.
- Follows up with potential leads to discuss their interest in new vehicles or additional services. Once identified, this position collaborates with the sales department to finish the sale.
- Maintains detailed records of customer interactions and preferences in the dealership's CRM system.
- Builds and nurtures long-term relationships with customers to encourage repeat business and referrals.
Qualifications:
- Available to work five days a week (Monday through Friday) from 8:00 am to 2:00 pm
- Self-starter mentality and ambitious spirit preferred
- A strong understanding market dynamics and consumer behavior
- Phenomenal communication skills with customers and team members
- Professional, well-groomed personal appearance
- Polite disposition
- Previous experience preferred
- High school diploma or equivalent
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Basic computer skills
- Dealership and sales experience is not required, but a plus
Preferred Skills:
- Good understanding of basic mathematical concepts
- Data entry
- Microsoft Office experience
- Switchboard/multi-line phone system
- Ability to multi-task
- Possess strong communication skills both written and verbal
- Ability to work independently or with a team
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $40,000
