What are the responsibilities and job description for the Claims Intake Representative, Team Lead position at J.B. Hunt Transport Services, Inc.?
Job Title
Claims Intake Representative, Team Lead
Department
Insurance
Country
United States of America
State/Province
Arkansas
City
Lowell
Full/Part Time
Full time
Job Summary
Under general supervision, this position is responsible to Investigate and document incidents involving damages up to $20,000 (greater than $20,000 with manager approval/discretion). Manage claims made under our auto liability, general liability, worker's compensation, or cargo insurance coverage. Performs duties to ensure the Company's motor fleet is in compliance with federal, state, and local laws, rules, regulations and Company policies. Performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility
Job Description
Key Responsibilities:
Minimum Qualification: High School Diploma or GED with 2-3 years combination of education, experience and training.
Preferred Qualification: Bachelor's Degree with 1-2 years combination of education, experience, and training
Compensation
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education
Bachelors: Law, GED (Required), High School (Required)
Work Experience
Legal
Job Opening ID
00576885 Claims Intake Representative, Team Lead (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
Claims Intake Representative, Team Lead
Department
Insurance
Country
United States of America
State/Province
Arkansas
City
Lowell
Full/Part Time
Full time
Job Summary
Under general supervision, this position is responsible to Investigate and document incidents involving damages up to $20,000 (greater than $20,000 with manager approval/discretion). Manage claims made under our auto liability, general liability, worker's compensation, or cargo insurance coverage. Performs duties to ensure the Company's motor fleet is in compliance with federal, state, and local laws, rules, regulations and Company policies. Performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility
Job Description
Key Responsibilities:
- Independently evaluate and manage the Company’s exposure to risk (legal, damage, other liability) up to $20,000 by ensuring claims against it are thoroughly examined to minimize financial loss and diminished reputation against the Company. Involve management when scope/exposure exceeds defined range
- Provide support, coaching and mentoring to other team members, as needed
- Manage moderately complex and emergency situations for vehicular accidents, drug/alcohol allegations and safety issues with drivers, workers compensation claims, or cargo claims. Includes coordinating with and providing professional assistance to local law enforcement and adjusters on the scene of an incident to gather information and control liability to the Company. Record and document vital information in Company information systems
- Maintain a suspense system to ensure regular review of case files. Monitor case files daily to determine if reserves are set accurately and adjust within authority
- Negotiate with plaintiff attorneys, insurance companies, other third parties, etc., to settle vehicle and/or personal injury claims within individual authority limits
- Assess liability to apportion damages based on percentage of negligence for negotiating settlements with claimants, attorneys and insurance companies
- Conduct initial and follow up contact and/or correspondence with claimants, insurance companies, attorneys, etc., regarding claim submission
Minimum Qualification: High School Diploma or GED with 2-3 years combination of education, experience and training.
Preferred Qualification: Bachelor's Degree with 1-2 years combination of education, experience, and training
- Ability to form strong arguments and defend a position professionally
- Ability to maintain professionalism while dealing with difficult individuals
- Ability to make independent, time-sensitive decisions
- Ability to multitask
- Ability to work both individually and as part of a team
- Experience working in claims
- Proficient active listening skills
- Proficient time management skills
- Self-motivation.
Compensation
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education
Bachelors: Law, GED (Required), High School (Required)
Work Experience
Legal
Job Opening ID
00576885 Claims Intake Representative, Team Lead (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
Salary : $20,000
