What are the responsibilities and job description for the Logistics Solutions Representative- ICS position at J.B. Hunt Transport?
Job Summary :
Under routine supervision, the Logistic Solutions Representative embodies the entrepreneurial-spirit by aggressively marketing the J.B. Hunt brand. The incumbent develops and secures a carrier base to build capacity in order to provide solutions to customers. The position also solicits business from new and existing customers to build business volume. Work duties requires developing and maintaining excellent customer relationships through daily engagement to maximize business potential.
Job Description :
Key Responsibilities :
- Provide customer solutions by developing and managing a network of third-party carriers in order to execute customer orders. (i.e. securing freight capacity, tracking & tracing loads)
- Book & appoint loads tendered from customers and trace loads as needed and handle any other customer service related duties
- Foster excellent customer relations by promptly responding to customer issues or requests
- Solicit new sales by developing leads and cold calling potential customers by marketing & promoting J.B. Hunt's service solutions
- Establishes and maintains a book of business through daily customer and / or carrier engagement activities (i.e. customer calls, emails, etc.) that lead to business growth
- Partner with internal teams to promote best in class service, ensure safety, and adhere to all operational SOPs / processes. i.e.) carrier verifications, fraud prevention
- Understand & contribute to individual & team-level profit & productivity metrics
- Remain current on supply chain information to gain understanding of market trends
Qualifications :
Minimum Qualifications :
High School Diploma / GED WITH up to 1 year experience in transportation / logistics, business administration, account management, and / or equivalent military experience AND the ability to work across multiple shifts including nights and / or weekends if needed
AND / OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences :
Strong professional communication skills applied internally and externally
Proven experience in establishing and maintaining healthy working relationships
Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback / improvement
Ability to process information with high levels of accuracy
Accurately analyze situations and reach productive decisions based on informed judgment
Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
Ability to manage multiple competing priorities
Ability to adapt to a dynamic work environment and shifting priorities and directives
Experience in holding people accountable and conducting difficult conversations
Ability to perform in a stressful and high-pressure work environment
Preferred Qualifications :
This position is not eligible for employment-based sponsorship.
Education :
GED (Required), Bachelors : Transportation Logistics, Bachelors : Logistics Management, High School (Required), Bachelors : Supply Chain Management
Work Experience :
Military, Transportation / Logistics, Business Administration, Customer Service / Account Manager
Job Opening ID :
00574267 Logistics Solutions Representative- ICS (Open)
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and / or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.
