What are the responsibilities and job description for the Service Writer position at J.B. Hunt Transport?
Job Summary : Under routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and / or weekends in addition to overtime; it requires full-time attendance.Job Description : Key Responsibilities : Keep maintenance information systems updated with ETA's at all timesObserve all Company safety requirementsPerform other duties as required or assignedAdvise operations / customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)Inform the Service Manager of all driver / customer complaints in order to be resolved before the vehicle leaves the shopInput repair order information to data processing system and close repair orders Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers / customers receive the most expedient service available through questioning and understanding repair requests Arrange and create outsource forms for vendors to conduct repairs at the shop Assist drivers and callers with general questions and / or directionCreate repair orders and passing work to techniciansShift Schedule : Monday-Friday 8AM-4 : 30PMIn addition to the company benefits listed below, the maintenance team will also have access to : Career growth opportunitiesCompany-provided uniforms and annual boot programSafety culture with bonus incentivesQualifications : Minimum Qualifications : High School Diploma or GED; or up to 1 year of related experience and / or training; or equivalent combination of experience and education; ability to work outdoors, in the elements, or across multiple shifts including nights and / or weekends if neededPreferred Qualifications : Ability to exercise discretionAbility to make time-sensitive decisionsAbility to multitaskAbility to work both independently and as part of a teamBasic deductive reasoning skillsExperience working in a fast-paced environmentProficient active listening skillsProficient organizational skillsProficient time management skillsSelf-motivationAbility to wear appropriate work attire (protective gear / PPE)Basic Customer Service SkillsAbility to fulfill physical requirements of the job including : lifting above 50 lbs., bending, stooping, pushing, and pulling.Don’t let distance keep you from becoming a part of our team! Relocation assistance may be available for qualified candidates located outside a 50-mile radius of the job.The expected starting pay range for this position is between $18.54-$27.80 per hour.This position is not eligible for employment-based sponsorship.Education : GED (Required), High School (Required)Work Experience : Maintenance, Technical Writing, Transportation / LogisticsJob Opening ID : 00573338 Service Writer (Open)J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and / or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.
Salary : $19 - $28
