What are the responsibilities and job description for the Customer Experience Representative - ICS position at J.B. Hunt?
Job Summary :
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. Work requires developing and maintaining excellent customer relationships to maximize business potential.
Job Description :
Key Responsibilities :
- Manage customer relations by engaging the customer regularly and providing solutions to meet their needs and goals to maximize the freight potential and growth.
- Proactively communicate with and respond to internal and external customers who request information by checking load status and / or resolving problems to achieve customer satisfaction and minimize service failures.
- Ensure on-time delivery, damage-free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers.
Qualifications :
Minimum Qualifications :
Preferred Qualifications :
This position is not eligible for employment-based sponsorship.
Education :
Work Experience :
Customer Service / Account Manager, Sales, Transportation / Logistics.
Job Opening ID :
00573012 Customer Experience Representative - ICS (Open)
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and / or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.
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