What are the responsibilities and job description for the Customer Service Specialist position at J&B Industrial Services?
Job Description
Job Description
This position serves as the primary business contact for the client and is responsible for client satisfaction. Individual will be responsible for processing new RFQ's submitted by Sales Department, new contract reviews and updated pricing. Individual must be willing to build relationships with customers that encourage new business and repeat business opportunities. Coordinate project activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following, however, other duties may apply.)
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
- Review all major deliverables (i.e. customer orders, blue prints, material requirements, technical specifications, etc.)
- Responsible for the contract and contract renewals for new and existing work
- Ensures the client issues are dealt with in an efficient manner, informing the Customer Service Manager of any problems that may arise
- Strong ability to interact with sales, customers, and suppliers for RFQ's (Request for Quotes) and quotes
- Responsible for customer quotation activity with timeliness and accuracy for house accounts
- Works closely with manufacturing and suppliers in order to maintain a continuous knowledge of project status in order to identify potential issues and / or opportunities with or related to a project
- Understand and provide departments with customer requirements and specifications
- Providing regular input on all account activity, including new and existing project status
- Work with project work teams to define project deliverables, project planning, etc.
- Provide quote status updates to management on periodic basis
- Schedule regular meetings to discuss status updates and potential roadblocks
- Coordinate with multiple departments to make critical decisions related to product development
- Maintain consistency and accuracy of information flow between project teams
- Identify, track and resolve issues
- Communicates honestly, professionally and respectfully with others and demonstrates effective listening skills
Employee / applicants who receive offers of employment will be tested for controlled substances as a pre-condition for employment. The sample collection and testing will be for controlled substances. A positive test result for controlled substances will render an applicant disqualified for employment.
Negative and positive results will be reported to CSJB Holdings, Inc. If the results are positive, the controlled substance will be identified. The results will not be released to any other parties without an applicant's written authorization.
CSJB Holdings, Inc. will investigate applicants background and qualifications for purposes of evaluating whether an applicant is qualified for the position for which they are applying.
CSJB Holdings, Inc. will utilize an outside firm or firms to assist it in checking such information, and applicants specifically authorize such an investigation by information services and outside entities of the company's choice. Applicants may withhold their permission and that in such a case, no investigation will be done, and their application for employment will not be processed further.
