What are the responsibilities and job description for the Customer Service Representative II position at J.B. Poindexter?
How You Will Make an Impact
The Customer Service Representative II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with customer-centric questions or requests. This role has significant customer interaction via phone and email.
The Nuts and Bolts
- Process new orders into the order management system (JD Edwards)
- Quote standard bodies and accessories using the price book reference in the computer system
- Build loads at time of order entry for customers based on their orders placed and preferred method of transportation
- Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
- Validate loads and forward loads to shipping team.
- Work with other departments to ensure equipment availability and alignment with customer order dates
- Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes
- Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
Required Credentials
How We Make an Impact
At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world's largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America.
Take the next step in your career and come get paid to play with trucks!
Some of Our Total Rewards
We offer big company perks with small company culture :
J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
AGENCIES / THIRD PARTY RECRUITING FIRMS : Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.
To learn more about Careers with Reading Truck visit our careers page https : / / www.readingtruck.com / about / careers /
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