Customer Service Representative - Small Commercial

Job Description

Job Description

Step into a rewarding role with J. Byrne Insurance, a premier provider of insurance services located in the picturesque town of Wildwood, New Jersey. As a Customer Service Representative for our Small Commercial division, you'll have the opportunity to be a vital part of a well-established, respected firm. We're seeking an outgoing, positive, and inviting professional to join our dedicated team in a position that emphasizes in-person client interactions. Within this role, your primary focus will be to provide exceptional support to our small commercial clients, guiding them seamlessly through their insurance needs and enhancing customer satisfaction. If you're someone who thrives on helping others and is enthusiastic about building strong client relationships, we'd love for you to join our team. Your talent for delivering excellent service will be recognized and valued at J. Byrne Insurance. Embrace the chance to grow in a dynamic and supportive workplace. Apply today!

Benefits

Annual Base Salary Bonus Opportunities

Health Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Paid Time Off (PTO)

Responsibilities

Client Interaction : Provide excellent customer service by addressing inquiries and resolving issues promptly.

Policy Support : Assist clients with understanding their insurance policy details, claims processes, and renewal procedures.

Documentation : Ensure all client interactions are properly documented in the company's database.

Problem Solving : Actively listen to clients to understand their concerns and provide appropriate solutions.

Relationship Building : Foster strong relationships with policyholders to ensure customer retention and satisfaction.

Communication : Liaise with other departments to provide clients with a cohesive and comprehensive service experience.

Requirements

Experience : A minimum of 2 years of customer service experience, preferably within the insurance industry.

Communication Skills : Strong verbal and written communication skills are essential.

Problem-Solving : Ability to quickly assess customer needs and provide solutions.

Customer Service : Demonstrated commitment to providing exceptional customer support and service.

Teamwork : Ability to work collaboratively within a team setting to enhance customer experience.

Technical Skills : Proficiency in using CRM systems and basic office software.

Adaptability : Ability to manage multiple tasks in a fast-paced environment.

Qualifications : High school diploma or equivalent required; a college degree is a plus.

Insurance Knowledge : Basic understanding of insurance policies, particularly in small commercial lines, is desirable.

Required : Licensed in Property & Casualty