What are the responsibilities and job description for the Reservations Sales Agent position at J.C. BROMOC CORP?
Company Overview:
In 1992, EAGLERIDER pioneered the Harley-Davidson® motorcycle rental concept and the guided motorcycle tour business. Today, we are the world's largest motorcycle tourism company specializing in rentals of Motorcycles, ATVs, Dirt Bikes, and Scooters. EagleRider understands the needs of motorcycle enthusiasts and adventure travelers; we offer a huge selection of perfectly maintained Harley, Indian, Honda, Triumph, Kawasaki and BMW motorcycles and allow one-way rentals or guided tours between franchise rentals facilities located in the most desirable tourist destinations in the world. The company offers multi-brand rentals, guided and self-guided tours, apparel and service as it continues to expand its reach globally. In 2023 EagleRider expanded their offerings to include Off-Road guided UTV tours in several locations across the U.S.
Position Summary:
We are in search of a Reservations Sales Agent that is bilingual with first-class customer service skills to join our growing team.
This individual will be responsible for sales, customer service and support for retail motorcycle rentals, self-drive tours, and Club EagleRider membership.
Compensation includes an hourly salary and commissions.
Duties and Responsibilities:
- Engage customers via all company retail channels; call center, online and in-store
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different types of topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions
- Seize opportunities to upsell products when they arise
- Respond to customer queries with information about products and services or technical assistance
- Coordinate with tours team on all incoming retail and wholesale self-drive tour bookings. This may include customer communication, route building, bookings, changes to reservations, hotel bookings, Mobile Tour Guide App coordination, and anything else required for front and back-end tour fulfillment.
- Build sustainable relationships and engage customers by going the extra mile
- Route calls to appropriate resources, if needed
- Follow up on customer calls/messages where necessary
- Meet personal/team qualitative and quantitative targets
Desired Experience:
- Strong phone verbal communication skills along with active listening
- Quick thinker with great problem-solving abilities
- Customer focus and adaptability to different personality types
- Able to multi-task, set priorities and manage time effectively
- Able to handle demanding customers with patience and professionalism
- Flexibility with a go with the flow attitude
- Able to work with a team of like-minded individuals
- Bilingual in French, Spanish, German, or Italian is required
We offer a competitive compensation package with great benefits and more. Applicants must pass a background and drug check prior to being hired.
We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.
