What are the responsibilities and job description for the Call Center Representative position at J C Snavely & Sons Inc?
Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle a variety of inquiries, resolve issues, and ensure a positive experience for every caller. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Answer incoming calls promptly and professionally, demonstrating excellent phone etiquette.
- Provide accurate information to customers regarding products and services.
- Analyze customer needs and offer appropriate solutions or escalate issues as necessary.
- Maintain detailed records of customer interactions in our computerized system.
- Assist with scheduling appointments and managing customer inquiries related to medical terminology or medical office procedures when applicable.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Stay updated on product knowledge and company policies to effectively address customer questions.
Requirements
- Proven experience in customer service, preferably in a call center environment.
- Familiarity with medical terminology is highly desirable for handling specific inquiries.
- Proficient in using computers and various software applications for data entry and record keeping.
- Ability to analyze situations quickly and provide effective solutions.
- Excellent interpersonal skills with a focus on building rapport with customers.
- Must be able to work flexible hours as required by business needs.
Join our team today and contribute to delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $16.42 - $17.35 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Landisville, PA 17538 (Required)
Ability to Relocate:
- Landisville, PA 17538: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $17
