What are the responsibilities and job description for the Sr. Partner Manager - Websites position at J.D. Power?
Title: Partner Manager - Websites (P4)
Location: Hybrid - USA - Fountain Valley / Orange County - travel associated with this role to and from client and from office
Reports To: Director, Digital Product Management
The Role:
The Website Partner Manager has the day-to-day responsibility to maintain the personal relationship between J.D. Power, the client, and program partners. The Website Partner Manager will be specifically responsible for the program partners that are assigned by management to their personal portfolio. The Website Partner Manager is the primary point of contact for the client regarding their assigned program partner(s).
The Impact You Will Have in This Role:
The role impacts client relations and manages one of our largest and most integral program partners. There is a high visibility from the OEM Brand Managers on this role and the day-to-day attitude is a reflection of the J.D. Power brand.
What You'll Be Doing in This Role:
- Day-to-day account management of assigned program partner(s)
- Work with program partners, internal support teams, and clients to address issues/concerns/questions
- Work with client to identify and correct program pain points
- Complete special projects and process improvements at client and/or management direction.
- Field interest from non-certified partners and determine if they should be considered for certification
- Onboard new partners as they are identified and facilitate the necessary program integrations for program certification
- Identify partner products and services that could be brought into the program to increase client/JD Power revenue
- Negotiate product pricing with partners on all products in the program with the objective to increase client/JD Power revenue
- Identify program categories that could be brought into the program to increase client/JD Power revenue
- Liaison between JD Power and partner legal teams to complete Scope of Work documents
- Uphold certified program rules with assigned program partner(s)
- Management of Compliance agents across multiple OEM clients
Qualifications of this Role:
- At least 5 years of OEM and/or Account Management experience
- Experience working in the digital automotive space
- Experience managing a small in-person and/or remote team
- Strong written and oral communication skills as well as presentation skills
- Superior Microsoft Office Suite skills, particularly with Excel
- Experience negotiating scopes of work and product pricing
- Data analysis capabilities and ability to derive actionable insights from multiple data sources
- Ability to manage multiple priorities in a fast-paced environment and respond to urgent requests when necessary
- Light travel required (5%, plus travel to client office 1x/week)
The Hiring Manager says:
This is a great opportunity for anyone looking to have direct OEM relations, great visibility into client organization, and an opportunity to work with and manage some of the best website partners in the industry. Come join a great team of high-performing individuals!
The Way We Work:
- Leader Led
- Remote First
- Foster Flexibility
- Reward Performance
- Time Off Matters
Company Mission
J.D. Power isclear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.
Our Values
At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.
J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.
J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.
To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation. If you require accommodations during the recruitment and selection process, please specify.
