What are the responsibilities and job description for the System Analyst I position at J.D. Power?
Job Description
Job Description
Title : System Analyst I
Location : Remote - USA
Schedule : Monday – Friday 1PM to 9PM EST
Reports to : System Analyst Manager
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
The Role :
As a vital member of our technical System Analyst team at Darwin Automotive, you will play a key role in developing and implementing effective support strategies through close collaboration with both internal and external stakeholders. This position is instrumental in delivering exceptional service and support to various groups, including customers, the sales team, and the implementation team.
The Impact You Will Have in This Role :
The role requires close collaboration with external and internal members of the organization to develop and implement effective support strategies. Deliver service and support to various groups including customers, sales team, & implementation team
What You'll Be Doing in This Role :
- Ability to provide excellent customer service.
- Ability to manage a large number of calls, while displaying empathy and understanding to customer concerns
- Respond to customer questions, problems, and requests in a timely fashion, by phone, our CRM system, or email
- Provide technical assistance and support for incoming concerns and issues related to the Darwin product
- Handle a range of technical cases at all different complexities
- Document all correspondence via our CRM system
- Maintain quality and ongoing interactions with customers.
- Use active listening to understand the customer's issues and display empathy.
- Work through the problem-solving process with customers, empowering them and training them to avoid repeats of the issues.
- Apply critical thinking skills to address complex challenges and solve problems effectively in the context of the job responsibilities.
- Ability to work in a team environment, working well with others to reach team goals.
- Demonstrate dependability and flexibility.
Qualifications of this Role : Education :
Experience :
Technical Skills :
Key Responsibilities :
Soft Skills :
Certifications (Preferred but not required) :
Additional Requirements :
A reasonable estimate of the current range is $ 34,125 to $ 49,000 .
The Hiring Manager says :
We are looking for good listeners and skilled problem solvers who enjoy helping others. In this role, you will be providing effective and timely technical support along with giving our customers an exceptional customer service experience in a virtual environment.
Candidates must be self-motivated, demonstrate strong communication and multitasking skills, and be adept at building relationships. The ideal candidate will have previous experience in the automotive market, F&I experience, or customer support.
Company Mission
J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.
Our Values
At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.
Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only 'favorite' we have is the truth.
Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.
Team Driven - At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words.
J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.
To all recruitment agencies : J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
LI-REMOTE
Salary : $34,125 - $49,000
