What are the responsibilities and job description for the Client Care Coordinator Scheduler position at J J Choice Inc?
Benefits :
Competitive salary
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Visiting Angels of Raynham is looking for a Client Care Coordinator - Scheduler
Schedule : M-F 9 : 00 AM-5 : 00 PM
Location : Raynham MA
Employment status : Full time
Job Description
Client Care Coordinator Scheduler duties include, but are not limited to :
Answer the telephone and greet the public
Respond to clients’ inquiries, and conduct clients’ assessments
Schedule caregivers-clients based on caregiver’s availability and client needs
Review cost of care with clients, and complete service agreement and initial paperwork
Develop plan of care in accordance with client needs and update plans as warranted
Facilitate initial client and caregiver meetings
Independently address clients’ issues, concerns and complaints
Work with all clients and maintain positive relationships with referral sources including the Veterans Administration, ASAP ( Aging Services Access Point ) such as Old Colony Elder Services and Bristol Elder Services.
Participate in agency’s referral management system by compiling the database, managing leads and communicate with referral sources
Be dependable; arrive on time and complete assigned tasks with minimal supervision.
Advertise and help recruit direct care staff such as HHA’s and CNA’s etc.
Conduct phone-screening interviews, process applications, check references and schedule interviews for potential employees
Help conduct new caregiver staff orientation.
Maintain and appropriately file documentation on all current and past clients.
Participate in annual evaluations of caregiver staff.
Maintain absolute confidentiality of all information pertaining to employees and clients
Be knowledgeable of the agency services and clients base and communicate information on agency’s competition.
Reviewing schedule accuracy for payroll and billing
Perform other clerical functions as deemed appropriate by the management team.
REQUIRED JOB KNOWLEDGE AND SKILLS :
High school diploma or equivalent
Customer service and good phone etiquette
Proficiency with Microsoft Office (Word, Excel and Outlook) applications
Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing
Present a well-groomed image that reflects the professionalism of the business.
Ability to plan, organize, prioritize, and accurately complete work activities within specific deadlines while appropriately managing interruptions
Work independently with a minimum direction and / or supervision after training.
Patience and the ability to handle pressure and deadlines
Ability to work and thrive in a fast-paced environment and handle pressure and deadlines
Knowledge of healthcare industry-related software such as WellSky and ClearCare a plus
Familiarity with ASAP ( Aging Services Access Point ) a plus.
Ability to lawfully work in the U.S.
Great opportunity for applicants with previous caregiving experience!
PHYSICAL / ENVIRONMENTAL DEMANDS :
Combination of sitting, standing, bending, reaching, stretching, stooping, walking, driving, climbing stairs and moving during working hours
Must be able to lift at least 50 lbs., if working with clients
Must be able to properly operate office equipment
Successful completion of background testing, CORI, drug and alcohol testing etc
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