Fulfillment and Allocation Coordinator

Description

Title: Fulfillment and Allocation Coordinator

Department: Sales

Reports To: Logistics Manager/Director of Sales

Location: Elkridge, MD

Shift: Monday through Friday (with Saturday's rotation)

Hours: 1:00 a.m. – 9:30 a.m.

Company: J.J. McDonnell

Category: Non-Exempt

Starting Hourly Rate: $24.00 p/h

ABOUT US

J.J. McDonnell has been the First Choice of Quality Seafood throughout the Washington D.C., Maryland, and Virginia area for more than 75 years! We pride ourselves on delivering a positive, customer-focused experience with every order. Known for delivering premier products, we also offer educational insights to deepen our customers' understanding of the seafood industry and the products they serve.

POSITION DETAILS

The Fulfillment and Allocation Coordinator is responsible for ensuring that customer orders are accurately fulfilled and dispatched in a timely manner. This role involves coordinating with various departments to determine product availability, making necessary substitutions, and managing the allocation of products to meet customer demands. The Fulfillment and Allocation Coordinator plays a crucial role in maintaining the accuracy of orders and invoices while providing exceptional customer service.

REGULAR ASSIGNED DUTIES AND RESPONSIBILITIES:

• Order Fulfillment and Accuracy: Review and process customer orders to ensure accuracy before dispatch. Determine product allocations based on availability and customer needs. Make substitutions when necessary, coordinating with Receiving, Transportation, Processing, and Warehouse teams to ensure customer satisfaction. Verify the accuracy of invoices and correct any discrepancies before finalizing orders.
• Customer Interaction: Handle walk-in customers, process payments, and address inquiries professionally. Answer customer calls, troubleshoot challenges, and provide solutions to meet customer expectations. Maintain a high level of customer service, ensuring that customer needs are met promptly and effectively.
• Coordination and Reporting: Generate the Manager of the Day report, summarizing key activities, issues, and outcomes. Work closely with the pit team to ensure timely departures of delivery routes, adjusting allocations as needed to meet delivery schedules.
• Additional Responsibilities: Invoice customers as required, ensuring all charges are accurate and appropriately documented. Collaborate with internal teams to ensure smooth operations and resolve any issues that may arise during the fulfillment process. Take on additional tasks and responsibilities as assigned by management, demonstrating flexibility and a willingness to support the team.

Accountabilities:

• Products/inventory in your care   
• Complete all training as required
• Handle other duties as assigned by the supervisor/manager

DESIRED MINIMUM QUALIFICATIONS:

Education and Experience:

• High School Diploma (preferred).
• Graduation from an accredited four-year college or university a plus. 
• Three to five years of progressively responsible, related experience in a position of comparable scope and size to the Company. 
• Able to learn Sea Soft software package. 
• Proficiency in Microsoft Office Suite 
• Excellent problem solving and organizational skills. 
• Excellent verbal and written communications skills. 
• Able to transfer attention from one task to another frequently without affecting performance. 

Necessary Knowledge, Skills and Abilities: 

• Must have prior experience in a sales or operations environment. 
• Must be able to read and write in English. 
• Ability to speak Spanish a plus. 
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a focus on accuracy in order processing and invoicing.
• Experience in a similar role within logistics, fulfillment, or customer service is preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is required to sit, stand, talk, and hear. 
• The employee is constantly required to use hands and fingers to feel, handle or operate objects; and reach with hands and arms. 
• The employee occasionally is required to stoop, kneel, crouch, and walk. 
• The employee can lift and/or move up to 25 pounds occasionally. 
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus. 

Benefits:
J.J. McDonnell offers a comprehensive benefits package, including:

• Medical, Prescription, Dental, Vision, and Life Insurance
• Voluntary Short-term & Long-term Disability
• Employee Assistance Program
• 401(k) plan
• Other employee perks

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee works mostly indoors in the processing room environment and on occasion outside for brief periods of time. The employee can be exposed to wet and/or humid, hot, cold, and snow conditions, fumes or airborne particles and vibration. 
• The noise level in the work environment can range from quiet to loud. 
• The role may require standing for extended periods, handling physical tasks related to product movement, and working in a fast-paced environment.
• Occasional overtime may be required to meet business needs.

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.  

Equal Opportunity Employer

J.J. McDonnell is committed to providing a diverse workforce experience. We are an equal opportunity employer, and all applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, veteran, or disability status. Employment decisions are based on qualifications, merit, and business needs. We thank all individuals for their interest in J.J. McDonnell; however, only those selected for interviews will be contacted.

Salary : $24