Order Fulfillment Specialist

Description

JOB DESCRIPTION

TITLE: Order Fulfillment Specialist

DEPARTMENT: Sales

REPORTS TO: Pitt Manager/Director of Sales

SHIFT: Tuesday through Saturday.

HOURS: 3AM - 11AM

POSITION SUMMARY:

The Order Fulfillment Specialist ensures customer satisfaction by coordinating and executing order processes, resolving product issues, and maintaining efficient communication between departments. This role bridges customer needs with internal operations to create a seamless experience.

REGULAR ASSIGNED DUTIES AND RESPONSIBILITIES:

• Coordinate and make decisions on product substitutions, order adjustments, and product availability.
• Work collaboratively with internal teams, including Receiving, Transportation, Processing, and Warehouse.
• Prepare and manage the Manager of the Day report to ensure operational consistency.
• Assist walk-in customers with orders, payments, and product inquiries.
• Accurately process customer invoices as required.
• Allocate products to meet customer demands effectively.
• Collaborate with pit team members to ensure timely delivery routes.
• Troubleshoot customer challenges, providing prompt and professional solutions.
• Maintain professional phone communication with customers, addressing their needs.
• Deliver a high standard of customer service at all touchpoints.
• When needed assist data entry with route finalization.

Qualifications and Skills:

• Strong problem-solving and decision-making skills.
• Excellent organizational and time management capabilities.
• Proficiency in relevant software and invoicing systems.
• Outstanding interpersonal and communication abilities.
• Experience in logistics, order fulfillment, or customer service is advantageous.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

• Other duties as assigned.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

• High School Diploma.
• Graduation from an accredited four-year college or university a plus.
• Three to five years of progressively responsible, related experience in a position of comparable scope and size to the Company.
• Able to learn Sea Soft software package.
• Proficiency in Microsoft Office Suite
• Excellent problem solving and organizational skills.
• Excellent verbal and written communications skills.
• Able to transfer attention from one task to another frequently without affecting performance.

Necessary Knowledge, Skills and Abilities:

• Must have prior experience in a sales or operations environment.
• Must be able to read and write in English.
• Ability to speak Spanish a plus.

Benefits: J.J. McDonnell offers a comprehensive benefits package, including:

• Medical, Prescription, Dental, Vision, and Life Insurance
• Voluntary Short-term & Long-term Disability
• Employee Assistance Program
• 401(k) plan
• Other employee perks

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to sit, stand, talk, and hear.
• The employee is constantly required to use hands and fingers to feel, handle or operate objects; and reach with hands and arms.
• The employee occasionally is required to stoop, kneel, crouch, and walk.
• The employee can lift and/or move up to 25 pounds occasionally.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee works mostly indoors in the processing room environment and on occasion outside for brief periods of time. The employee can be exposed to wet and/or humid, hot, cold, and snow conditions, fumes or airborne particles and vibration.
• The noise level in the work environment can range from quiet to loud.

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Equal Opportunity Employer

J.J. McDonnell is committed to providing a diverse workforce experience. We are an equal opportunity employer, and all applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, veteran, or disability status. Employment decisions are based on qualifications, merit, and business needs. 

We thank all individuals for their interest in J.J. McDonnell; however, only those selected for interviews will be contacted.