What are the responsibilities and job description for the Technician, Bench position at J&J Ventures, Gaming LLC?
Golden Route Operations has been the lead Slot Route Company to partner with in Nevada. GRO provides our employees with a supportive and dynamic work environment where innovation, collaboration, and integrity drive our success. Together we aim to deliver exceptional service and exceed the expectations of our clients and customers. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.
Summary: Responsible for the repair, overhaul and preventative maintenance of slot machines to the component level to ensure optimal operation.
Essential Functions and Responsibilities:
- Clean, adjust and repair gaming machines, adjust monitor and troubleshoot as necessary for repair or replacement of components.
- Troubleshoot issues to determine game functionality.
- Replace power supplies, coin units, bill readers, printers, reel units, hoppers, handles, and pull CPU boards.
- Perform complete game conversions.
- Change dip switches.
- Maintains parts and supply cabinets for field personnel.
- Maintains inventory control on all parts.
- Maintains equipment compliance with customer notifications from game vendors.
- Shops all high dollar purchases quarterly to maintain lowest possible costs.
- Maintains safe working equipment and keeps work areas clean.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
- Perform other duties as assigned.
Qualifications:
- Previous component level repair experience on gaming equipment.
- Previous experience performing same or similar job duties.
- Proven experience providing high level of guest service.
- Strong attention to detail.
- Experience working calmly and professionally in busy work environment while effectively multi-tasking.
- Ability to deal with problems involving few concrete variables in standardized situations.
- Experience performing job functions in a timely manner with minimal and/or no supervision.
- Ability to operate computer equipment.
- Ability to effectively communicate in English, both written and verbal.
- At least 21 years of age.
- Obtain and maintain all work cards as required by the company.
- Verify right to work in the United States
Work Cards:
- NV Gaming
- Valid NV Drivers’ License
- 10 Year DMV History Report
Physical Requirements:
- Walk, stand, sit, climb or stoop more than 75% of the time.
- Use of tools or equipment requiring a high degree of dexterity more than 75% of the time.
- Ability to operate hand truck to move 400 lb. slot machine.
- Lifting/pushing/pulling/carrying/bending/kneeling/climbing/ and standing more than 75% of the time.
- Using chemical agents (up to approx. 25% of the time).
- Work for sustained periods of time maintaining concentrated attention to detail.
- Hearing, vision (including peripheral), speech and literacy (critical)
- Ability to communicate vocally utilizing portable radios and telephones (critical).
- Ability to distinguish between shades of color.
- Occasionally drives motor vehicle.
Work Environment Potential Conditions:
- Indoor
- Smoky and noisy
