What are the responsibilities and job description for the Service Host position at J & J Ventures Inc?
Description
Golden Route Operations has been the lead Slot Route Company to partner with in Nevada. GRO provides our employees with a supportive and dynamic work environment where innovation, collaboration, and integrity drive our success. Together we aim to deliver exceptional service and exceed the expectations of our clients and customers. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.
Summary :
Responsible for providing high quality guest service to guests and assisting guests in the gaming area.
Essential Functions and Responsibilities :
- Ensure that all guests are greeted and feel welcome as they enter the store and are given responsive and courteous service at all times.
- Remain up to date with monthly marketing promotions.
- Ensure that all cash drawers and safes are counted properly and all cash is accounted for before each shift.
- Follow the Company's "Line of Sight" standard in all stores.
- Maintain a comprehensive understanding of the Company's rewards program and inform guests of all benefits associated with the rewards program.
- Navigate and use the GMS system.
- Inform Supervisor of all gaming machine maintenance issues
- Follow Company comp policy for all snacks and beverages.
- Maintain a positive attitude toward work and interfaces with guests in a congenial and polite manner.
- Address stressful situations with guests, business contacts and third parties with dignity and politeness.
- Maintain a complete understanding and adhere to the Company's policies, procedures, standards, specifications, guidelines and training programs.
- Arrive to work on time and use the proper clock in procedures.
- Maintain a professional, neat and well-groomed appearance by following the uniform standard guidelines.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
- Perform other duties as assigned.
Qualifications :
Physical Requirements :
Work Environment Potential Conditions :
