Slot Route Collector

Description

Summary :

Responsible for providing customer service to all route service locations. The collector is responsible for the installation, and collection of all company assets to and from all assigned route locations. Collectors are responsible for the safety and security of all company assets to and from various route locations and the company vault. Follows all operating procedures, safety regulations and policies and procedures.

In addition to collector duties, the collector will assist with training newly hired team members while in the field, office, and warehouse. Provide regular feedback to department leadership regarding any deficiencies found white on the route.

Essential Functions and Responsibilities :

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Acclimate new hires to the business, culture, and guest service expectations of the company.
• Assist management with training of newly hired team members.
• Observe new hires performing job duties and issue feedback to correct performing not meeting company expectations and provide positive feedback for success. Report back daily to department leadership on how new hires are performing.
• Provide safety and security of all assets collected from route service locations.
• Collect all assets from gaming device within the service locations.
• Responsible for the count and documentation of all currency and wagering devices in non restricted locations in route collections.
• Maintain quality and serviceability of currency / ticket counting and printing devices.
• Must have ability to accurately and efficiently count revenue shares to distribute to route service locations.
• Ability to maintain documented revenue shares for vault balancing.
• Working knowledge of route service fees due to route service provider or locations
• Needs to have a working knowledge of currency / ticket counting machines.
• Accurately and efficiently complete all necessary revenue generated paperwork for route partner locations.
• Correctly and efficiently print and read all reports required for all route serviced locations.
• Safely document and deliver security sealed bags collected within Golden Route Operations locations and deliver to the vault for processing.
• Must be able to follow and maintain all dual control key policies and procedures
• Inspect vehicle prior to departure from Golden Route Operations property to document any defects

Qualifications :

Physical Requirements :

Work Environment Potential Conditions :